Thanks for trying our plugin!
Can you please clarify where did you receive this error?
Hi,
It’s just after sending a manual reminder – an email (https://prnt.sc/j8w4r4) with error in txt file.
Best,
Kuba
Are you sending from the standard email feedback@cusrev.com or you changed it to something else?
Hi,
I’ve changed the email to my standard one for this shop.
OK. Can you please test sending a review reminder from the default email provided with the plugin (feedback@cusrev.com) and let me know if it works?
Hi,
Changed the address to the default one, but now manual emails aren’t sending at all (however test ones are okay)
Can you please send a screenshot of the error message to support@cusrev.com?
There isn’t any error, it’s even a notice, that reminder has been sent. However, it happens only for an email sent to the same domain as the shop – if changes, it’s correct. So I don’t know what’s wrong, but it’s somehow working 🙂
I am a little bit confused now. Can you please clarify are emails are being sent or not? If not, do you get any error message or you have a success message but the email doesn’t arrive?
Sure – my sender email is hello@cosmicpantry.com. When I try to send a manual reminder to kuba@cosmicpantry.com, I’m receiving a success message, but the email doesn’t arrive. However, when I’ve changed the order email to my private email – it has arrived.
I’m confused too, but seems it’s just my email problem – I will see if people start to respond
Thanks for providing the additional information. Can you please answer several more questions to help us diagnose the issue?
1. Does it work fine for sending to kuba@cosmicpantry.com when the sender email is feedback@cusrev.com?
2. Have you verified email hello@cosmicpantry.com with Amazon?
3. What email provider you are using for @cosmicpantry.com?
As I haven’t heard from you for a month already, I will assume that this issue is resolved. If this is not the case, please let me know.
