Support » Plugin: WooCommerce PayPal Checkout Payment Gateway » Can’t see Transaction ID in Order notes

  • Resolved Jigar Gorakhiya

    (@jigarkg91)


    Hello,

    I can’t see transaction id in order notes (in edit order screen) even payment status is completed.

    Could you please help me?

    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Akeda Bagus

    (@akeda)

    Hi Jigar,

    Can you provide more information here such as system status report (from WooCommerce > System Status)?

    Hi Akeda,

    Please find status report here.

    ### WordPress Environment ###

    Home URL: https://bearandbear.com
    Site URL: https://bearandbear.com
    WC Version: 3.0.8
    Log Directory Writable: ✔
    WP Version: 4.8
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_GB

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 5.6.30-1+wpengine8
    PHP Post Max Size: 100 MB
    PHP Time Limit: 3600
    PHP Max Input Vars: 5000
    cURL Version: 7.35.0
    OpenSSL/1.0.1f

    SUHOSIN Installed: –
    MySQL Version: 5.6.36
    Max Upload Size: 50 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    WC Database Version: 3.0.8
    WC Database Prefix: wp_
    woocommerce_sessions: ✔
    woocommerce_api_keys: ✔
    woocommerce_attribute_taxonomies: ✔
    woocommerce_downloadable_product_permissions: ✔
    woocommerce_order_items: ✔
    woocommerce_order_itemmeta: ✔
    woocommerce_tax_rates: ✔
    woocommerce_tax_rate_locations: ✔
    woocommerce_shipping_zones: ✔
    woocommerce_shipping_zone_locations: ✔
    woocommerce_shipping_zone_methods: ✔
    woocommerce_payment_tokens: ✔
    woocommerce_payment_tokenmeta: ✔
    MaxMind GeoIP Database: ✔

    ### Security ###

    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔

    ### Active Plugins (45) ###

    ManageWP – Worker: by ManageWP – 4.2.19
    Redux Framework: by Team Redux – 3.6.5
    PW Advanced Woo Reporting: by Proword – 3.0
    WPSHAPERE: by KannanC – 4.2
    Actionable Google Analytics: by Tatvic – CC-V3-1.5
    Advanced Custom Fields: by Elliot Condon – 4.4.11
    Breadcrumb NavXT: by John Havlik – 5.7.1
    Contact Form 7: by Takayuki Miyoshi – 4.8
    Core Control: by Dion Hulse – 1.2.1
    Easy Timer: by Kleor – 3.9
    Export WooCommerce: by Algoritmika Ltd – 1.0.0
    Instagram Feed: by Smash Balloon – 1.4.9
    WooCommerce Quickview: by Iconic – 3.4.2
    WooThumbs – Awesome Product Imagery: by James Kemp – 4.4.12
    Load More Products for WooCommerce: by BeRocket – 1.0.7
    MailChimp for WooCommerce: by MailChimp – 2.0.0
    MailChimp for WordPress: by ibericode – 4.1.5
    Media Search Enhanced: by 1fixdotio – 0.8.0
    New Facebook Pixel with Standard Events for WooCommerce: by GhostMonitor – 1.4.0
    oAuth Twitter Feed for Developers: by Liam Gladdy (Storm Consultancy) – 2.3.0
    WooCommerce Product Filter: by Mihajlovic Nenad – 6.3.0
    Slider Revolution: by ThemePunch – 5.3.1.5
    Speed Booster Pack: by SpeedWorks – 3.3
    Stream: by XWP – 3.2.0
    Swift Framework: by Swift Ideas – 2.5.43
    Toolset Types: by OnTheGoSystems – 2.2.13
    WooCommerce Advanced Shipping: by Jeroen Sormani – 1.0.13
    WooCommerce Custom Product Data Fields: by Kharis Sulistiyono – 1.2.4
    WooCommerce Email Customizer: by cxThemes – 3.11
    Woocommerce Enforce Strong Password: by Bernard Peh – 1.2.2
    WooCommerce PayPal Express Checkout Gateway: by WooCommerce – 1.4.1
    WooCommerce Stripe Gateway: by WooCommerce – 3.2.1
    WooCommerce AdWords Conversion Tracking: by Wolf+Bär GmbH – 1.3.6
    WooCommerce MailChimp Integration: by WooThemes – 1.0.0
    WooCommerce Points and Rewards: by WooCommerce – 1.6.4
    Woocommerce Product Badge Manager: by Robin Islam – 2.1
    WooCommerce Product CSV Import Suite: by Automattic – 1.10.12 – 1.10.15 is available
    WooCommerce Google Product Feed: by Lee Willis – 7.0.3 – 7.1.5 is available
    WooCommerce Shortcodes: by WooThemes
    Claudio Sanches – 1.0.0

    WooCommerce: by Automattic – 3.0.8 – 3.1.0 is available
    Yoast SEO Premium: by Team Yoast – 4.9
    WP Smush: by WPMU DEV – 2.7.1
    wpMandrill: by Mandrill – 1.33
    Yoast SEO: WooCommerce: by Team Yoast – 4.9
    YITH WooCommerce Wishlist: by YITHEMES – 2.1.2

    ### Settings ###

    API Enabled: ✔
    Force SSL: ✔
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-catalog (exclude-from-catalog-2)
    exclude-from-search (exclude-from-search-2)
    exclude-from-search (exclude-from-search)
    featured (featured)
    featured (featured-2)
    outofstock (outofstock-2)
    outofstock (outofstock)
    outofstock (outofstock-3)
    rated-1 (rated-1)
    rated-1 (rated-1-2)
    rated-2 (rated-2)
    rated-2 (rated-2-2)
    rated-2 (rated-2-3)
    rated-3 (rated-3)
    rated-3 (rated-3-2)
    rated-3 (rated-3-3)
    rated-4 (rated-4)
    rated-4 (rated-4-2)
    rated-4 (rated-4-3)
    rated-5 (rated-5)
    rated-5 (rated-5-2)

    ### WC Pages ###

    Shop base: #5 – /shop/
    Basket: #6 – /cart/
    Checkout: #7 – /checkout/
    My account: #8 – /my-account/

    ### Theme ###

    Name: Atelier Child Theme
    Version: 1.0
    Author URL: http://www.swiftideas.com
    Child Theme: ✔
    Parent Theme Name: Atelier
    Parent Theme Version: 2.4.40
    Parent Theme Author URL: http://www.swiftideas.com
    WooCommerce Support: ✔

    ### Templates ###

    Overrides: atelier/woocommerce/archive-product.php
    atelier/woocommerce/cart/cart-totals.php
    atelier/woocommerce/cart/cart.php
    atelier-child/woocommerce/checkout/form-checkout.php
    atelier-child/woocommerce/checkout/thankyou.php version 2.2.0 is out of date. The core version is 3.0.0
    atelier-child/woocommerce/content-product.php version 2.6.1 is out of date. The core version is 3.0.0
    atelier/woocommerce/content-product_cat.php
    atelier-child/woocommerce/content-single-product.php version 2.1.2 is out of date. The core version is 3.0.0
    atelier-child/woocommerce/emails/customer-completed-order.php version 2.4.0 is out of date. The core version is 2.5.0
    atelier-child/woocommerce/emails/customer-refunded-order.php
    atelier/woocommerce/global/quantity-input.php
    atelier-child/woocommerce/loop/add-to-cart.php version 2.5.0 is out of date. The core version is 3.0.0
    atelier-child/woocommerce/loop/loop-end.php
    atelier-child/woocommerce/loop/loop-start.php
    atelier-child/woocommerce/loop/pagination.php
    atelier-child/woocommerce/loop/result-count.php version 2.0.0 is out of date. The core version is 3.0.0
    atelier-child/woocommerce/loop/sale-flash.php
    atelier-child/woocommerce/myaccount/form-login.php
    atelier/woocommerce/single-product/add-to-cart/external.php
    atelier/woocommerce/single-product/add-to-cart/grouped.php
    atelier/woocommerce/single-product/add-to-cart/simple.php
    atelier/woocommerce/single-product/add-to-cart/variable.php
    atelier-child/woocommerce/single-product/meta.php version 1.6.4 is out of date. The core version is 3.0.0
    atelier/woocommerce/single-product/product-image.php
    atelier/woocommerce/single-product/product-thumbnails.php
    atelier-child/woocommerce/single-product/related.php version 1.6.4 is out of date. The core version is 3.0.0
    atelier/woocommerce/single-product/review.php
    atelier-child/woocommerce/single-product/tabs/additional-information.php version 2.0.0 is out of date. The core version is 3.0.0
    atelier-child/woocommerce/single-product/tabs/description.php
    atelier-child/woocommerce/single-product/tabs/tabs.php
    atelier-child/woocommerce/single-product/up-sells.php version 1.6.4 is out of date. The core version is 3.0.0
    atelier-child/woocommerce/single-product-reviews.php
    atelier-child/woocommerce/single-product.php

    Plugin Support Jesse Pearson

    (@jessepearson)

    Automattic Happiness Engineer

    @jigarkg91 I created a new bug report concerning this, if you’d like to follow, it is here:
    https://github.com/woocommerce/woocommerce-gateway-paypal-express-checkout/issues/299

    Since the Transaction ID is in the hidden meta data, you can install something like Post Meta Inspector to view it until this is updated. It makes all meta information available to be seen under all post types.

    Plugin Support Jesse Pearson

    (@jessepearson)

    Automattic Happiness Engineer

    @jigarkg91 It appears that the transaction ID is visible within the order, we were just overlooking it. It is at the top under the order number.

    • This reply was modified 2 years, 4 months ago by Jesse Pearson.
Viewing 4 replies - 1 through 4 (of 4 total)
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