Can’t see the list of the pages after upgrading to 2.02

Resolved ctomczyk
(@ctomczyk)

11 months ago

After upgrading the plugin to version 2.02, the list of pages isn’t visible under Wedocs -> Docs. Just “Get started by creating a new doc” is displayed.

However, pages didn’t disappear from the database. They just aren’t recognized by the plugin.

Any help is much appreciated.

Viewing 11 replies - 1 through 11 (of 11 total)

Plugin Support Md. Anower Hossain
(@anowerhossain16)

11 months ago

Hi @ctomczyk,

Thanks for your query. We have introduced the new UI to our weDocs plugin. That is why the plugin will need a database update.

Please update your database. You will see a popup window as shown in this screenshot. Just run the updater. You will find the available docs again.
Thank you.
Thread Starter ctomczyk
(@ctomczyk)

11 months ago
Hi @anowerhossain16.

I did a database upgrade while upgrading the plugin. The process went well. However, I still do not see all the documents. See screenshot of the weDocs -> docs.

I’d be happy to give more details if you need to investigate the issue further.
- This reply was modified 11 months ago by ctomczyk.
Thread Starter ctomczyk
(@ctomczyk)

11 months ago

@anowerhossain16

One thing: the WordPress version I use is 6.4.1. Hope this helps.

Plugin Support Md. Anower Hossain
(@anowerhossain16)

10 months, 3 weeks ago

Hi @ctomczyk,

If your issue is still valid and you can not find the previous docs or the entire docs on your site then please reach our technical support for complete troubleshooting. As per this forum guidelines, commercial and site-sharing features are prohibited.

Contact us: https://wedocs.co/contact/

Thread Starter ctomczyk
(@ctomczyk)

10 months, 3 weeks ago

@anowerhossain16

Before contacting you, let me share my findings. Following the HTTP request:
wp-json/wp/v2/docs?per_page=100&status=publish%2Cdraft&_locale=user

returns 502 Bad Gateway with the following payload
{"code":"rest_invalid_param","message":"Invalid parameter(s): status","data":{"status":400,"params":{"status":"Status is forbidden."},"details":{"status":{"code":"rest_forbidden_status","message":"Status is forbidden.","data":{"status":401}}}}}
That is highly likely the issue why tiles with docs title doesn’t appear.

Plugin Support Md. Anower Hossain
(@anowerhossain16)

10 months, 3 weeks ago

Hi @ctomczyk,

The HTTP requests referring to a 502 Bad Gateway Error! Surprisingly, we couldn’t find this error on our testing.

A possible solution is to rollback the weDocs plugin and update the latest one. You will find the Database updater as described in the previous reply.

Another way to do this, you install the WP Data Access plugin and change the version. You will find the Data Updater in your weDocs backend. Please take a quick look at this video.

If you covered the above guidance and it the still available then please contact our tech support.
Contact us: https://wedocs.co/contact/

I hope this will work.

Thanks and have a nice day.

Thread Starter ctomczyk
(@ctomczyk)

10 months, 2 weeks ago

@anowerhossain16 I will contact you directly since the issue persist, but debugging together may help us both to find the root cause.

Plugin Support Md. Anower Hossain
(@anowerhossain16)

10 months, 1 week ago

Hi @ctomczyk,

I would like to inform you that our developers already fixed the issue and will include the fix in the next release.

Thank you for your support and have a nice day.

Thread Starter ctomczyk
(@ctomczyk)

10 months, 1 week ago

@anowerhossain16 Great. Thank you!
gjyshi
(@gjyshi)

6 months, 2 weeks ago
I have the same problem and there is no update button available for me. Can you share solution steps with us?
- This reply was modified 6 months, 2 weeks ago by gjyshi.
gjyshi
(@gjyshi)

6 months, 2 weeks ago

Sorry deactivation and reactivation resolved my problem.