Support » Fixing WordPress » can't see my website

  • Resolved marco licata

    (@marco-licata)


    Hello,
    when I go on my website “www.marcolicata.com” the page-address changes automatically and brings me to “http://www.marcolicata.com/web/wp-admin/install.php”, where is asking me to install WordPress, but when I am trying it does not work.
    An other person created for me my website, but this person is not available anymore. Can it be that the use of WordPress has expiered and I have to pay for the new year? But I did not get any notification that it is expireing…
    Before I was able to log in from “http://lnx.marcolicata.com/web/wp-admin/” but now it goes again to the installation page (http://www.marcolicata.com/web/wp-admin/install.php).
    I don’t know what is happening and I don’t know what to do, nor how to check if I have to pay something.
    How can I get my website back?
    Thanks for the help!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hi marco licata,

    So did your site at one point work and someone did something to it, and then it stopped working? What’s the last thing you remember happening (updates, changes etc.) before it stopped working?

    If this is a self-hosted WordPress site, then you wouldn’t need to pay to re-install WordPress. Even a WordPress.com site that isn’t self-hosted is free. Hosting and a custom domain name, however, is not free.

    However if your hosting or domain expired, you’d get a different error than this, so that’s not what’s happening here. My guess would be that your database got switched with a blank one somehow. Usually when setting up WordPress, you can either specify an existing database in the wp-config.php file or WordPress will create a blank database for you which then it prompts you to install and create a username/password etc.

    I’d need more information for a more concrete answer. (Meaning if you could answer my first two questions)

    You can also contact your hosting to confirm that nothing on their end has changed.

    Hope that helps a bit.

    Its usually happen for database crashing. Check database from phpmyadmin. If its not loading then ask your hosting provider to up database from their backup. If you have already backup then delete previous one and upload one from backup.

    Ok, my mistake was I did not renewed Mysql by my provider (domain). Now that I did it everything is back to normal. I added Mysql separately from the domain, which means it expires at a different time.
    But Thank you for the help!

Viewing 3 replies - 1 through 3 (of 3 total)
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