Title: Can’t see /install.php – Help!
Last modified: August 19, 2016

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# Can’t see /install.php – Help!

 *  [phoiseth](https://wordpress.org/support/users/phoiseth/)
 * (@phoiseth)
 * [17 years, 1 month ago](https://wordpress.org/support/topic/cant-see-installphp-help/)
 * Trying to use Plesk 7.5.4 on a test site for our church. Want to start using 
   wordpress, but can’t get it installed. Created database and user, changed what
   was needed on /config.php, but after uploading with Dreamweaver, I can’t see /
   install.php on my browser. It doesn’t say “page not found.” It doesn’t say anything
   at all. Just a blank page where the install page should be. This is becoming 
   quite a pain! Help!
 * [http://www.faithbaptistofwc.org/test/wp-admin/install.php](http://www.faithbaptistofwc.org/test/wp-admin/install.php)

Viewing 9 replies - 1 through 9 (of 9 total)

 *  [stvwlf](https://wordpress.org/support/users/stvwlf/)
 * (@stvwlf)
 * [17 years, 1 month ago](https://wordpress.org/support/topic/cant-see-installphp-help/#post-1062009)
 * Dreameaver is not a good way to upload WordPress to your server.
 * If you don’t have a regular FTP program read this
    [http://codex.wordpress.org/Using_FileZilla](http://codex.wordpress.org/Using_FileZilla)
 * If you don’t want to go through all of that, use the file manager in your web
   host control panel.
 * You have the WordPress folder on your computer. Using either FileZilla or the
   server file manager, make sure ALL WP files got uploaded, and that they are in
   the correct folder structure, the same structure as exists in the original folder
   that you downloaded.
 * you wrote that you had changed config.php – the file that needs changing is wp-
   config.php – checking that this was a typo in your post and not the file you 
   actually changed…
 *  Thread Starter [phoiseth](https://wordpress.org/support/users/phoiseth/)
 * (@phoiseth)
 * [17 years, 1 month ago](https://wordpress.org/support/topic/cant-see-installphp-help/#post-1062092)
 * Downloaded FileZilla, deleted everything in that directory and started over. 
   Uploaded using FileZilla with same results. Blank screen on the /wp-admin/install.
   php page.
 * Also, I did make edits to /wp-config.php. Sorry for the typo.
 * Any other thoughts? Still hoping to solve this mess.
 *  [stvwlf](https://wordpress.org/support/users/stvwlf/)
 * (@stvwlf)
 * [17 years, 1 month ago](https://wordpress.org/support/topic/cant-see-installphp-help/#post-1062098)
 * ask your webhost for assistance – if you followed the directions twice and that
   is the result, can be something in how the server is configured. Actually I am
   now remembering a case last week where they could not see any pages – ask the
   webhost about setting up your PHP to give it 32 megs of memory to work in.
 *  Thread Starter [phoiseth](https://wordpress.org/support/users/phoiseth/)
 * (@phoiseth)
 * [17 years, 1 month ago](https://wordpress.org/support/topic/cant-see-installphp-help/#post-1062120)
 * Contacted the host. He is double-checking memory tomorrow, but believes that 
   I am well above 32 Megs. Anything else I can try in the meantime? I’ve searched
   other posts. Seems like this problem comes up a lot, but no one has a solid answer
   to solve it. Sometimes it just clears up for no apparent reason. Very frustrating!
 *  [whooami](https://wordpress.org/support/users/whooami/)
 * (@whooami)
 * [17 years, 1 month ago](https://wordpress.org/support/topic/cant-see-installphp-help/#post-1062130)
 * > Anything else I can try in the meantime?
 * yes, what do the error logs say?
 * you can check to see how much memory there is.
 * Create a phpinfo file,
 * [http://us3.php.net/phpinfo](http://us3.php.net/phpinfo)
 *     ```
       <?php
       phpinfo();
       ?>
       ```
   
 * and upload it to your site.
 * Point your browser to it.
 * Look for the value: memory_limit
 * The reason, by the way, that there isnt a rock solid answer is because there 
   are too many variables. Just like not everyone runs the same version of Windows,
   with the same software, and the same computer specs — not everyone has the same
   host, in the same working environment, with the same web site set up.
 * All different, for the most part.
 * An (un)related opinion: a host that tells you they wont check that until tomorrow
   shouldnt be in the hosting business.
 *  Thread Starter [phoiseth](https://wordpress.org/support/users/phoiseth/)
 * (@phoiseth)
 * [17 years, 1 month ago](https://wordpress.org/support/topic/cant-see-installphp-help/#post-1062151)
 * Nice trick whooami. Always enjoy learning new things. Found my memory limit is
   already at 32M.
 * Good tip on the hosting. Looking to switch soon.
 * So…it’s not the memory…
 *  [stvwlf](https://wordpress.org/support/users/stvwlf/)
 * (@stvwlf)
 * [17 years, 1 month ago](https://wordpress.org/support/topic/cant-see-installphp-help/#post-1062187)
 * You might take a look at what is in your .htaccess file, in the root folder and
   in the WordPress root folder
 *  Thread Starter [phoiseth](https://wordpress.org/support/users/phoiseth/)
 * (@phoiseth)
 * [17 years, 1 month ago](https://wordpress.org/support/topic/cant-see-installphp-help/#post-1062292)
 * Everything looks fine. Anyone else have suggestions? Do I just need to get away
   from Plesk? Seems like everyone has trouble with them!
 *  [mr-marriage](https://wordpress.org/support/users/mr-marriage/)
 * (@mr-marriage)
 * [16 years, 11 months ago](https://wordpress.org/support/topic/cant-see-installphp-help/#post-1062346)
 * I am having the same exact trouble phoiseth was having. I am using Plesk and 
   dreamweaver. I don’t see where he problem was resolved.
    One thing I see different
   about my set up is that I don’t have a public html file to download the wp-file.
   It all goes into my httpdocs file. Could that be the problem?

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘Can’t see /install.php – Help!’ is closed to new replies.

## Tags

 * [dreamweaver](https://wordpress.org/support/topic-tag/dreamweaver/)
 * [installing](https://wordpress.org/support/topic-tag/installing/)
 * [Plesk](https://wordpress.org/support/topic-tag/plesk/)
 * [trouble](https://wordpress.org/support/topic-tag/trouble/)

 * In: [Installing WordPress](https://wordpress.org/support/forum/installation/)
 * 9 replies
 * 4 participants
 * Last reply from: [mr-marriage](https://wordpress.org/support/users/mr-marriage/)
 * Last activity: [16 years, 11 months ago](https://wordpress.org/support/topic/cant-see-installphp-help/#post-1062346)
 * Status: not resolved

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