Can’t save the API

  • Resolved kode12

    (@kode12)


    3 years, 8 months ago

    Hi, after filling the 3 field (API name, Unique ID, Base URL) I clic save then the new tab appear. But if I clic on the new tab, it says I can’t connect to that page. If I reture to the seput page, the tab are not there any more.

    Also after clicing on save, if I reload the page, the tab disapear.

    How to fix this?

    Thank you

    Eric

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author WPGetAPI

    (@wpgetapi)

    3 years, 7 months ago

    Hi Eric,

    Hmmm, that sounds like a really strange issue.
    Are you able to log a support ticket with us and provide your admin logins so that we could take a look?
    https://wpgetapi.com/support-ticket/

    Plugin Author WPGetAPI

    (@wpgetapi)

    3 years, 7 months ago

    Marking as resolved as we haven’t heard back.

    Thread Starter kode12

    (@kode12)

    3 years, 7 months ago

    It’s not resolve, like I say on the ticket, I can’t provide an admin access to our site.

    You never tell me what information you need to investigate the issus.

    Plugin Author WPGetAPI

    (@wpgetapi)

    3 years, 7 months ago

    Hi,

    Could you send some screenshots of the issue and also a list of the other plugins you are using?

    Like I say, it is hard to troubleshoot without being able to log in and actually see what is happening.
    This error has not happened before and it does not happen on any of our testing environments. It may be a conflict with another plugin you are using.
    You could perhaps try disabling other plugins one by one, and then checking if this makes a difference. You can then tell which plugin may be causing the issue.

Viewing 4 replies - 1 through 4 (of 4 total)

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