Support » Plugin: WordPress Download Manager » Can’t save settings

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  • Plugin Contributor W3 Eden, Inc.

    (@w3eden)

    Hi,
    It happens with some hosting ( ex: SiteGround ), please add following rules in the .htaccess file to fix the issue:

    
    <IfModule mod_security.c>
    SecFilterRemove 001868
    </IfModule>
    

    Or, please contact your hosting support.

    Thanks for the reply. I downgrade the PHP version of my server and everything went back to normal, if the problem continues i will post again.
    But first i will try your method

    Hello @smaragost,

    Ivan Atanasov from SiteGround here.

    The IfModule tag @w3eden offered in this thread is used to deactivate a mod_security rule with ID 001868. The way the code is written – if placed in the main .htaccess file of your website, it will deactivate the rule for your entire website.

    Instead, if you are facing an issue with mod_security, I recommend posting a Support Ticket. Our Technical Support team will reproduce the issue and check if a mod_security rule is actually causing it. However, judging from your last update, it was the PHP version.

    Either way, if a mod_security rule is being triggered by your website, our team will look for a more subtle way to deactivate the rule (for example, only for the file that cannot be executed because of the rule).

Viewing 3 replies - 1 through 3 (of 3 total)
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