Support » Plugin: Bounce Handler MailPoet 3 » Can’t save my settings

  • I’m trying to set this up on four wp installs. I got one done, but the second one verifies, and then when I hit “save changes” on the settings screen, it goes to the “actions and notifications” screen, and the three “working” dots won’t go away. If I reload the page, I loose all the settings.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Hi @jscottcoatsworth, can you send us a screenshot of the error ? Thanks

    I replied with a screen shot on 3/12, but haven’t heard back?

    Hi @jscottcoatsworth,

    sorry I am not seeing any screenshot image link here in this thread. However, one thing I can suggest now without seeing your screenshot which is very common that you can uninstall and re-install this plugin to see if that works. This is the first approach I think you should do.

    Thank you very much

    jscottcoatsworth

    (@jscottcoatsworth)

    I had emailed the screenshot in response to the ticket update. I don’t see any way tp attach it here? But all it shows is the Bounce handling screen, grayed out, with the three “mailpoet” “working” dots.

    I deleted the plugin and reinstalled it, and same thing.

    So… what next?

    Is this being monitored?

    Hi @jscottcoatsworth,

    Sorry, we didn’t get any email from you. Also, it is forbidden by WP community to share email address in public thread. As per WP T&C we have to solve everything within thread. However, you could use some image sharing online service to share screenshot with us . Here is a similar site https://imgbb.com/ you can use it to upload and share the link.

    This plugin is dependent on php IMAP extension ( http://php.net/manual/en/book.imap.php ) to connect mailserver and process bounced email. From our experience , not most of the web hosting server has this extension installed or sometime web hosting company keep this extension disabled due to their security policy. Now, if PHP IMAP extension is not active in your web hosting than this plugin will not work.

    Now, you can also verify that if PHP IMAP extension is enabled or not within your web hosting.

    Also, if you know how to check browser console error, please check if there any console error during connection test.

    Thanks

    i have the same problem (the 3 dots fadeout). the save admin-ajax call returns “0” and a 400 POST status for action: mbh_save_bounce_settings

    also i get DataTables warning: table id=bounce-log – Ajax error. For more information about this error, please see http://datatables.net/tn/7 — same 400 error as mentioned above

    • This reply was modified 3 months, 1 week ago by  holospirit.
    • This reply was modified 3 months, 1 week ago by  holospirit.
Viewing 7 replies - 1 through 7 (of 7 total)
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