Title: Can’t run test
Last modified: June 19, 2018

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# Can’t run test

 *  Resolved [mariaflv1](https://wordpress.org/support/users/mariaflv1/)
 * (@mariaflv1)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/cant-run-test/)
 * I keep having this error:
 * The performance test didn’t return any results. This probably means you’re on
   a local website (which we can’t scan) or something went wrong trying to access
   WPMU DEV. Try again and if this error continues to appear please open a ticket
   with our support heroes
 * What can I do?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcant-run-test%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Dimitris – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support6/)
 * (@wpmudev-support6)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/cant-run-test/#post-10418447)
 * Hello there [@mariaflv1](https://wordpress.org/support/users/mariaflv1/),
 * hope you’re doing good and thanks for reaching us! 🙂
 * I can see that you’re website is publicly available and also Google PageSpeed
   Insights and our [WP Checkup](https://premium.wpmudev.org/wp-checkup/) page can
   crawl it, so HummingBird should be able to do that too.
 * Could you please try to initiate it once more?
 * If you’re still getting the same error, most probably something else is prohibiting
   this. Please take a recent backup of all files and database of your installation,
   then try to deactivate all other plugins and check Performance Test once more.
   If nothing happens, also try to activate a default theme like TwentySeventeen.
   If it starts to work, activate the remaining plugins/theme, one by one this time,
   checking each time the Performance Test, until you reproduce the same error. 
   The following flow chart image can be really helpful for this test:
    [https://premium.wpmudev.org/wp-content/uploads/2015/09/Support-Process-Support-Process.gif](https://premium.wpmudev.org/wp-content/uploads/2015/09/Support-Process-Support-Process.gif)
 * Looking forward for your results!
    Warm regards, Dimitris
 *  Plugin Support [Dimitris – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support6/)
 * (@wpmudev-support6)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/cant-run-test/#post-10441058)
 * Hello there [@mariaflv1](https://wordpress.org/support/users/mariaflv1/),
 * we haven’t heard back from you for about a week, so I’m marking this topic as
   resolved. Feel free to post back here any insights you have for us and we can
   re-open it and continue troubleshooting. 🙂
 * Take care,
    Dimitris

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Can’t run test’ is closed to new replies.

 * ![](https://ps.w.org/hummingbird-performance/assets/icon-256x256.gif?rev=2633221)
 * [Hummingbird Performance - Cache & Page Speed Optimization for Core Web Vitals | Critical CSS | Minify CSS | Defer CSS Javascript | CDN](https://wordpress.org/plugins/hummingbird-performance/)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/hummingbird-performance/unresolved/)
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 * 2 replies
 * 2 participants
 * Last reply from: [Dimitris – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support6/)
 * Last activity: [7 years, 10 months ago](https://wordpress.org/support/topic/cant-run-test/#post-10441058)
 * Status: resolved