Support » Plugin: Master Slider - Responsive Touch Slider » Can’t rid off “| avt.li/msf” />” from above the header

  • Resolved Ted Tinlow

    (@tadatin)


    Installed on my clients site and above header appeared white line with “| avt.li/msf” /> ” in it. “Hide info table” checked. Cache cleared. It appears no matter – logged or not.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Contributor averta support

    (@averta_support)

    Hi,

    Thank you for choosing Master Slider.

    Please provide me with the link of your website (the page that includes the slider)

    Looking forward to hearing from you.

    Best,

    One of my clients website with this issue is linassimonis.com

    Plugin Contributor averta support

    (@averta_support)

    Hi,

    The link you sent is down. Please provide me with a screenshot or check out the link again.

    The https://www.linassimonis.com is working, maybe it was just a short site or server maintenance downtime.

    Plugin Contributor averta support

    (@averta_support)

    Hi,

    Please create a new ticket on our support forum:

    http://support.averta.net/en/item/master-slider-wordpress-free/

    Our support staff will assist you there.

    Best,

    Sorry, you pointed to the restricted forum, only for premium users (despite the word “free” in the link). So, please, fix the bug on your support website or, please, assist here.

    Plugin Contributor averta support

    (@averta_support)

    Hi again,

    You need to register to our support forum by using this link:
    http://support.averta.net/en/login/

    Have a great weekend.

    The last chance to you to answer here and not on the paywalled Averta support forum. Please, provide the answer here.

    Plugin Contributor averta support

    (@averta_support)

    Hi,

    As we have investigated your website, it seems one of the generator tags could not be printed properly, we strongly believe it’s caused by plugin conflicts.

    In order to isolate and find the issue, please try to deactivate all plugins on your website.
    If that resolved the issue, reactivate each plugin individually until finding the cause.

    Otherwise, switch your theme to default WordPress themes and check it out again.

    If you need any further information, please let me know.

    Best,

Viewing 9 replies - 1 through 9 (of 9 total)
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