Support » Plugin: UpdraftPlus WordPress Backup Plugin » Can’t restore

  • Resolved whippi

    (@whippi)


    Hello,

    I am building a new site and have been trying and testing UpDraftPlus as I go. Everything was fine and I did many backup and restores but the restore has ceased to function.

    I checked all of my permissions. Directories are set at 775 and files at 664. I checked disk space also. My site is about 1GB and I have allocated 10 GB of space for it. It is a hosted site. I have another WordPress/UpDraftPlus test site on the same server and it is backing up and restoring with no problems.

    Here is the error message at the end of the restore procedure:

    Unpacking backup… (backup_2019-04-07-1406_My_Shop_cd325d908ce5-others.zip, 4.5 MB)
    Unzip progress: 145 out of 145 files (16.2 MB, index.php-old)
    Move /home/my_domain/my_subdomain/wp/wp-content/languages -> /home/my_domain/my_subdomain/wp/wp-content/languages-old: Failed. Destination Directory UID=2356, GID=2361. Effective/real user IDs of the current process: 2356/2356. Effective/real group IDs of the current process: 2361/2361.
    Error message: Could not move old files out of the way. You should check the file ownerships and permissions in your WordPress installation (/home/my_domain/my_subdomain/wp/wp-content/languages)
    Restore failed…

    Move /home/my_domain/my_subdomain/wp/wp-content/languages -> /home/my_domain/my_subdomain/wp/wp-content/languages-old: Failed. Destination Directory UID=2356, GID=2361. Effective/real user IDs of the current process: 2356/2356. Effective/real group IDs of the current process: 2361/2361.

    Thank you for your help.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Harshad

    (@bornforphp)

    @whippi suzannely Can you please let us know the UpdraftPlus version installed?

    Thread Starter whippi

    (@whippi)

    Hi,

    Thank you for your prompt response. It is Version 1.16.10.

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    It appears to be a file permission/ownership issue, meaning UpdraftPlus or WordPress does not have the correct read or write permission to a certain folder or file.

    The following article on Smashing Magazine is a good guide as to the file permissions/ownerships that are required for WordPress: https://www.smashingmagazine.com/2014/05/proper-wordpress-filesystem-permissions-ownerships/#file-and-folder-ownership-for-wordpress

    Alternatively, you can run a new restoration but this time do not include the others.zip. You can just manually restore the others.zip manually via FTP. Unzip others.zip and upload inside the “wp-content/” folder

    Kind Regards,
    Bryle

    Thread Starter whippi

    (@whippi)

    Hi,

    Thanks for your response. I updated to 1.16.11. and made a new backup. I was able to restore it without any problems. It does worry me that I couldn’t restore a backup but I will continue to test as we develop our site.

    Thanks,

    Whippi

    Plugin Support Harshad

    (@bornforphp)

    @whippi Sure! If you have anymore questions, please feel free to write back to us.

    Thanks,
    Harshad

Viewing 5 replies - 1 through 5 (of 5 total)
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