Support » Plugin: User Registration - Custom Registration Form, Login And User Profile For WordPress » can’t reset password; says awaiting admin approval

  • Resolved bhammondCVL

    (@bhammondcvl)


    A site I administer uses the free version of your User Registration plugin. When a user forgets their password, and tries to reset it via the ‘lost your password’ link, they get the error message: “Your account is still awaiting admin approval. Reset Password is not allowed.”

    But the account has been approved, and I can log onto the site with the account without any problems (once I manually reset the password).

    We have the option to disable the default login and the reset page is /my-account/lost-password/. All the users show as approved in the user table. The problem persists if we allow the default login.

    • This topic was modified 1 year, 3 months ago by bhammondCVL. Reason: added additional detail
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