Support » Plugin: Yoast SEO » Can’t reply to comment anymore

  • Resolved elise.x

    (@elisex-1)


    I recently updated Yoast, and when I did so, commenters could no longer reply to comments on my blog. They were able to prior, and if Yoast is disabled, the feature functions properly again.

    From what I understand, ?replytocom was removed a long time ago, but the replying feature still worked on my blogs up until recently.

    Any ideas?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Pcosta88

    (@pcosta88)

    Hi!

    That sounds like a plugin or theme conflict. Can you try and gather as much information for us as possible? Please perform the following:

    1. Make sure you are using the most recent WordPress Core, v5.2.1. If you are not sure what version you have or how to update, your host provider can help. Also, be sure to update your Yoast to v11.3 and update your non-Yoast plugins.

    2. Make sure the issue doesn’t persist when Yoast SEO is disabled.

    3. If the issue only happens when Yoast is enabled, please Check for conflicts.

    4. Check for JavaScript errors with your console.

    If you find any JavaScript errors related to Yoast SEO or if there is a conflict with a plugin or a theme, you can create a new GitHub issue for our developers. Please report the issue to a third party developer as well.

    If you didn’t find any conflicts or errors, we think the issue is specific to your site. We’d need to investigate further but are unable to do so on these forums. You can purchase Yoast SEO Premium and receive our Premium email support and we can help you further.

    Did some more digging, seems it’s a conflict with Yoast and the Genesis Framework. I’ve contacted their support, but wanted to reply back here in case someone else was having the same problem.

    Thanks so much for taking the time to respond!

    Plugin Support devnihil

    (@devnihil)

    Thanks for confirming that the issue is due to a conflict with the Genesis theme. If you require any further assistance in this matter please let us know.

    Plugin Support amboutwe

    (@amboutwe)

    This thread has been marked as resolved due to lack of activity.

    You’re always welcome to re-open this topic. Please read this post before opening a new request.

    Thanks for understanding!

Viewing 4 replies - 1 through 4 (of 4 total)
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