Title: Can't renew Premium – verification code problems
Last modified: August 24, 2016

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# Can't renew Premium – verification code problems

 *  [silencethenoisetoday](https://wordpress.org/support/users/silencethenoisetoday/)
 * (@silencethenoisetoday)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/cant-renew-premium-verification-code-problems/)
 * I have been working on renewing my WordPress premium account all day and it all
   results in not being able to sign in with a verification code. I did have to 
   download Authenticator again (new phone). I then tried the 2 step verification
   and that’s where it all started…
 * When clicking to renew in the email I received I am routed to my sign-in for 
   my WordPress page. I have set this up to automatically fill with username and
   password. I can sign in, however, after signing in I go to enter the verification
   code and each time it tells me it’s invalid.
 * I may have set the Authenticator to an incorrect account, however, I would assume
   it should be my WordPress account name – silencingyournoise.wordpress.com
 * How can I set up a new verification code so I can renew my account. I’m getting
   nervous because my account expires today. Yikes

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [Matthew](https://wordpress.org/support/users/kidsguide/)
 * (@kidsguide)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/cant-renew-premium-verification-code-problems/#post-6170556)
 * [@silencethenoisetoday](https://wordpress.org/support/users/silencethenoisetoday/):
   Do you have a WordPress.com website?
 *  [Pioneer Web Design](https://wordpress.org/support/users/swansonphotos/)
 * (@swansonphotos)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/cant-renew-premium-verification-code-problems/#post-6170557)
 * > renewing my WordPress premium account all day
 * Please consult WordPress.**com** for issues with their platform. This forum is
   for self hosted WordPress.**org** sites:
 * [http://support.wordpress.com](http://support.wordpress.com)
 *  Thread Starter [silencethenoisetoday](https://wordpress.org/support/users/silencethenoisetoday/)
 * (@silencethenoisetoday)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/cant-renew-premium-verification-code-problems/#post-6170605)
 * Matthew – If you are referring to my blog site then yes I do have a WordPress.
   com website. This all seems to wrap around not being able to get an authenticator
   code to access my account. I just need to know how to set it up correctly.
 * Pioneer – I’ve been the route of support. Sharing emails with them and waiting
   for the next step.
 *  [catacaustic](https://wordpress.org/support/users/catacaustic/)
 * (@catacaustic)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/cant-renew-premium-verification-code-problems/#post-6170625)
 * It’s a very common mistake that WordPress.COM and WordPress.ORG are the same 
   place, but they are very different:
 * [https://en.support.wordpress.com/com-vs-org/](https://en.support.wordpress.com/com-vs-org/)
 * No one here has any control over anything that happens at .com so there is nothing
   that we can do. When it’s a problem on their side you have to use their support.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Can't renew Premium – verification code problems’ is closed to new replies.

## Tags

 * [renewal](https://wordpress.org/support/topic-tag/renewal/)
 * [Verification Code](https://wordpress.org/support/topic-tag/verification-code/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 4 replies
 * 4 participants
 * Last reply from: [catacaustic](https://wordpress.org/support/users/catacaustic/)
 * Last activity: [11 years, 3 months ago](https://wordpress.org/support/topic/cant-renew-premium-verification-code-problems/#post-6170625)
 * Status: not resolved

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