Title: Cant REMOVE this plugin Last modified: December 30, 2019 --- # Cant REMOVE this plugin * Resolved [sergiom87](https://wordpress.org/support/users/sergiom87/) * (@sergiom87) * [6 years, 4 months ago](https://wordpress.org/support/topic/cant-remove-this-plugin-3/) * I’ve installed it, tested it and decided not to use it. * I’m now trying to remove it for hours!! It keeps sending the greeting message to the users, always says Powered by mobileMonkey on the messenger chats! * I’ve went to the apps, maintenance, disconnected the page and this never gets away. * What else can I do? I’ve added and removed pages a lot of times. * I’ve also removed it from my facebook apps, don’t know what else to do! * What info do you need from me? - This topic was modified 6 years, 4 months ago by [sergiom87](https://wordpress.org/support/users/sergiom87/). * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcant-remove-this-plugin-3%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 15 replies - 1 through 15 (of 29 total) 1 [2](https://wordpress.org/support/topic/cant-remove-this-plugin-3/page/2/?output_format=md) [→](https://wordpress.org/support/topic/cant-remove-this-plugin-3/page/2/?output_format=md) * Plugin Support [ingasupranovich](https://wordpress.org/support/users/ingasupranovich/) * (@ingasupranovich) * [6 years, 4 months ago](https://wordpress.org/support/topic/cant-remove-this-plugin-3/#post-12280089) * Hi, [@sergiom87](https://wordpress.org/support/users/sergiom87/) Please mention the Facebook page that was connected to the plugin and also your website address * Thread Starter [sergiom87](https://wordpress.org/support/users/sergiom87/) * (@sergiom87) * [6 years, 4 months ago](https://wordpress.org/support/topic/cant-remove-this-plugin-3/#post-12280091) * My user id is: 1654138221335115 * Plugin Support [ingasupranovich](https://wordpress.org/support/users/ingasupranovich/) * (@ingasupranovich) * [6 years, 4 months ago](https://wordpress.org/support/topic/cant-remove-this-plugin-3/#post-12280097) * Hi, [@sergiom87](https://wordpress.org/support/users/sergiom87/) Please mention Facebook pages ID (not user id) or send a link to the page And also provide a link to the website, you can edit your first message to put link to website privately - This reply was modified 6 years, 4 months ago by [ingasupranovich](https://wordpress.org/support/users/ingasupranovich/). * Thread Starter [sergiom87](https://wordpress.org/support/users/sergiom87/) * (@sergiom87) * [6 years, 4 months ago](https://wordpress.org/support/topic/cant-remove-this-plugin-3/#post-12280213) * Hi * Added link in first post. * Page id: 139548839580638 1559191574385009 * Plugin Support [ingasupranovich](https://wordpress.org/support/users/ingasupranovich/) * (@ingasupranovich) * [6 years, 4 months ago](https://wordpress.org/support/topic/cant-remove-this-plugin-3/#post-12280291) * Hey, [@sergiom87](https://wordpress.org/support/users/sergiom87/) Here is the case, the page was disconnected with failed token. Because of it traces such as Get Started menu and link ar left. Here is what you need to do: * 1. Connect page again to the plugin or to [https://app.mobilemonkey.com/](https://app.mobilemonkey.com/) 2. Then on [https://app.mobilemonkey.com/](https://app.mobilemonkey.com/) go to Settings -> Maintenance -> Refresh Connection with Facebook 3. After page is connected, Disconnect it via web app Settings -> Maintenance -> Disconnect page This should remove all traces * Thread Starter [sergiom87](https://wordpress.org/support/users/sergiom87/) * (@sergiom87) * [6 years, 4 months ago](https://wordpress.org/support/topic/cant-remove-this-plugin-3/#post-12280315) * 1- Went to the app and connected. 2 – Refreshed connection, it was saying “OK”. 3 – Disconnected page. * All remains the same. * Plugin Support [ingasupranovich](https://wordpress.org/support/users/ingasupranovich/) * (@ingasupranovich) * [6 years, 4 months ago](https://wordpress.org/support/topic/cant-remove-this-plugin-3/#post-12281767) * Hi, [@sergiom87](https://wordpress.org/support/users/sergiom87/) I see that you had 3 pages connected, can you please repeat steps but connect only page 139548839580638. Let me know if that worked for you * [Yorgos](https://wordpress.org/support/users/dblii/) * (@dblii) * [6 years ago](https://wordpress.org/support/topic/cant-remove-this-plugin-3/#post-12746678) * same problem i cannot remove * Plugin Support [ingasupranovich](https://wordpress.org/support/users/ingasupranovich/) * (@ingasupranovich) * [6 years ago](https://wordpress.org/support/topic/cant-remove-this-plugin-3/#post-12750251) * Hi, [@dblii](https://wordpress.org/support/users/dblii/) Please mention your website address. Also, please describe steps you took to disconnect the plugin Waiting on your response * [juliodavid](https://wordpress.org/support/users/juliodavid/) * (@juliodavid) * [6 years ago](https://wordpress.org/support/topic/cant-remove-this-plugin-3/#post-12770868) * buenas tardes no puedo eliminar el Powered by mobileMonkey en los chats de mensajería. quisiera que lo saquen .. * gracias * Plugin Support [ingasupranovich](https://wordpress.org/support/users/ingasupranovich/) * (@ingasupranovich) * [6 years ago](https://wordpress.org/support/topic/cant-remove-this-plugin-3/#post-12775325) * Hi, [@juliodavid](https://wordpress.org/support/users/juliodavid/) If Powered by MobileMonkey was not remove with page disconnection it means that page had failed token. To remove it, you need to connect the page again to WP-Chatbot Plugin and then disconnect again. Let me know if that helped * Thread Starter [sergiom87](https://wordpress.org/support/users/sergiom87/) * (@sergiom87) * [5 years, 9 months ago](https://wordpress.org/support/topic/cant-remove-this-plugin-3/#post-13282229) * Hi guys, it’s been so long but I never managed to KILL this Powered By MobileMonkey thing. Is there a way you can permanently kill it? I keep disconnecting and nothing happens. * My account on facebook uses global pages, maybe that’s why it doesnt disconnect. * Plugin Support [ingasupranovich](https://wordpress.org/support/users/ingasupranovich/) * (@ingasupranovich) * [5 years, 9 months ago](https://wordpress.org/support/topic/cant-remove-this-plugin-3/#post-13282274) * Hi, [@sergiom87](https://wordpress.org/support/users/sergiom87/) Yes, I can kill the menu but I need this page to be connected to the plugin Please connect pages you want to kill the menu and let me know when it’s done Expect these pages to be connected: 139548839580638 1559191574385009 * Thread Starter [sergiom87](https://wordpress.org/support/users/sergiom87/) * (@sergiom87) * [5 years, 9 months ago](https://wordpress.org/support/topic/cant-remove-this-plugin-3/#post-13282324) * I’ve just connected it. Please check. * Plugin Support [ingasupranovich](https://wordpress.org/support/users/ingasupranovich/) * (@ingasupranovich) * [5 years, 9 months ago](https://wordpress.org/support/topic/cant-remove-this-plugin-3/#post-13282365) * [@sergiom87](https://wordpress.org/support/users/sergiom87/) don’t see those page ids among connected pages. Can you please open [http://app.mobilemonkey.com/](http://app.mobilemonkey.com/) and connect pages through this Viewing 15 replies - 1 through 15 (of 29 total) 1 [2](https://wordpress.org/support/topic/cant-remove-this-plugin-3/page/2/?output_format=md) [→](https://wordpress.org/support/topic/cant-remove-this-plugin-3/page/2/?output_format=md) The topic ‘Cant REMOVE this plugin’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/wp-chatbot_8774f8.svg) * [WP-Chatbot for Messenger](https://wordpress.org/plugins/wp-chatbot/) * [Support Threads](https://wordpress.org/support/plugin/wp-chatbot/) * [Active Topics](https://wordpress.org/support/plugin/wp-chatbot/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wp-chatbot/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wp-chatbot/reviews/) * 29 replies * 5 participants * Last reply from: [ingasupranovich](https://wordpress.org/support/users/ingasupranovich/) * Last activity: [5 years, 3 months ago](https://wordpress.org/support/topic/cant-remove-this-plugin-3/page/2/#post-13926779) * Status: resolved