Cant register new user

  • Resolved mpinelli

    (@mpinelli)


    8 years, 11 months ago

    I recently just discovered the new version because of complaints that the system wasnt working. Wasnt too happy that no notification was made but that water under the bridge.

    My ticket page is at https://www.ptsitesmadeeasy.com/submit-ticket-2/

    I’m not sure why there is a 2 in that domain. It doesnt seem right to me but i’ve uninstalled 3 times, reinstalled and cleared the WP cache but its still not working. You click register and nothing happens. Just refreshes the page.

    I’m fresh out of ideas. I tried not loading the stylesheet in the options like someone mentioned in another post but it didnt work

    https://wordpress.org/plugins/awesome-support/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author julien731

    (@julien731)

    8 years, 11 months ago

    I just did a test on your site and the registration works fine for me as you can see on the attached screenshot: http://i.imgur.com/msR5sfY.png

    The reason why you have a “2” in the URL is because you already have one page with the same slug. If you’ve deleted this page, it should still be in the trash. Empty the trash, remove the “2” in the slug and it should be fine.

    Finally, sorry about the “no notification”. I know we haven’t been super efficient on this, but if you want to know more you can read this article: https://themeavenue.net/why-awesome-support-free/

    Thread Starter mpinelli

    (@mpinelli)

    8 years, 11 months ago

    Thanks for taking a look. No worries on the update. Of course the one thing I didn’t clear was my browsers cache. That will probably clear up my issue.

    Thanks again for the help.

    Plugin Author julien731

    (@julien731)

    8 years, 11 months ago

    You’re most welcome.

Viewing 3 replies - 1 through 3 (of 3 total)
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