Hello @mohamedbakry83
Thank you for using our plugin. I am sorry to read about your issue.
It seems you may be referring to and old document. To regain access to the plugin you need to follow this document: https://wpactivitylog.com/support/kb/locked-wordpress-activity-log-regaining-access/
May I ask what URL you got the old values “wsal-plugin-viewers, wsal-plugin-editors + wsal-restrict-admins”? Id like to ensure its up to date so this would help greatly.
Thank you and have a good weekend.
Hello,
I am a Professional plan for the plugin and I sent many times for this issue and support doesn’t respond, check ticket [#495] and [#739]
I saw followed these instructions
but no solution.
concerning finding wsal_restrict-plugin-settings I already searched for this also an
another strange behavior had occurred, I saw the plugin for onetime and it asks to add the license key and then I chose “activate free version” and it is disappeared.
I removed it with sftp and installed again and still can’t view it even I removed all related tables with WP optimize plugin.
How to solve this issue?????
Hello @mohamedbakry83
Thank you for your message and sorry to hear you are still encountering an issue.
Can you please send us a copy of the wp_options table? We’d like to see what settings are saved in it.
In regards to the support ticket, I can confirm that we have replied to ticket #495 within a few hours. Maybe you did not get our email? In regards to ticket #739, you opened this ticket 12 hours ago, on Saturday. Please note that support is only available from Monday to Friday.
We look forward to hearing from you.
@mohamedbakry83
Please delete your previous message. Do not post any exports from your database online. Send it over email to us at support@wpwhitesecurity.com.
Thanks.
>> I am a Professional plan for the plugin a <<
If you are using a pro version of the plugin, please contact the author(s) directly via their own support site. Commercial products are not supported in these forums.
I already sent them, and they have just followed up again now
the Support doesn’t respond anymore
I really had a bad experience with them, 1 month to get a response for one issue and they don’t reply
Ticket #495
Ticket #739
Hello @mohamedbakry83
It seems like you are not receiving our emails. I can confirm that the team has replied to both your tickets within just hours. Please send me an email directly on robert at wpwhitesecurity dot com and I’ll assist you.
Looking forward to hearing from you.
Hello @mohamedbakry83
I have not received any emails from you yet, sorry. Can you please try and send the email again?
It seems there is a problem receiving my emails, I have sent you from another email. confirm you have received it here or by email, please
Regards
Hello @mohamedbakry83
I can confirm that I’ve got your email and I just replied to you.
Looking forward to hearing from you.
Hello @mohamedbakry83
I have replied to all your emails and we haven’t heard back from you yet. So I thought of double checking with you. It seems that you are not receiving all our responses. Please send me an email directly with a phone number where I can reach you.
Looking forward to hearing from you.
confirmed, I replied back now, thanks
