Viewing 15 replies - 1 through 15 (of 15 total)
  • Plugin Contributor Stef

    (@erania-pinnera)

    Hello @martydev,

    Could you post your site URL here, so I can have a look?
     
    Thanks!

    Thread Starter martydev

    (@martydev)

    @erania-pinnera

    raritets.com.ua

    thanks

    Plugin Contributor Dan

    (@drawmyface)

    Hi there

    As a first step here, would you please delete Jetpack and then reinstall it?

    This handy guide explains that process in more detail:

    https://jetpack.com/support/reconnecting-reinstalling-jetpack/#reinstalling-jetpack

    You shouldn’t lose any settings or any of your stats or subscribers in doing so, as that info is stored in our system here.

    Let us know if the issue remains after reinstalling Jetpack.

    Thanks!

    Thread Starter martydev

    (@martydev)

    @drawmyface I already di this…. But not fixed….
    Mayby I need clear setting Jetpack data? I try finde any data in wp_options when delete…. but not find

    Thread Starter martydev

    (@martydev)

    any idea? Maybe clear all data from DB? But I dont know where stored….

    Plugin Contributor Dan

    (@drawmyface)

    Can you try these steps to clear the Jetpack options from your database?

    1. Go to Jetpack in your site’s dashboard.
    2. Disconnect from Jetpack if it says that you are connected on the Jetpack page.
    2. Deactivate Jetpack on your Plugins page
    3. Install and activate this plugin to remove the Jetpack data from your database: https://github.com/automattic/jetpack-addons/archive/add/jp-rm-options.zip
    4. Check to make sure this plugin is now deactivated and deleted from your site, since it performed its job.
    5. Try to re-activate and connect to Jetpack again.

    Let us know how that goes.

    Thread Starter martydev

    (@martydev)

    @drawmyface

    3. Install and activate this plugin to remove the Jetpack data from your database: https://github.com/automattic/jetpack-addons/archive/add/jp-rm-options.zip

    something strange, I install this plugin, activate it, write – the plugin is activated, but it is nowhere to be found, even the files themselves are deleted

    try activate jetpack…. still see blank page – https://i.imgur.com/nAWXfWG.png and in debug – https://i.imgur.com/PDUglOm.png

    Plugin Contributor Jen H.

    (@jenhooks)

    Hey @martydev,

    After you install and activate the remove options plugin that my colleague Dan linked, simply load any one of your WP Admin pages, then deactivate and delete it. Then, try connecting to Jetpack again.

    Let us know how it goes!

    Thread Starter martydev

    (@martydev)

    @jenhooks yes, I done…. but the problem does not fix…

    Maybe I will send access to the mail… and you will try?

    Plugin Contributor Dan

    (@drawmyface)

    Can you contact your web host and check to see if they’re blocking or otherwise limiting incoming and outgoing connections over XML-RPC?

    Jetpack, the WordPress mobile apps, and some other plugins and services use this file to communicate with your site, but some hosts block connection requests to that file.

    Let us know what you find out. Thanks!

    Thread Starter martydev

    (@martydev)

    Plugin Contributor Stef

    (@erania-pinnera)

    Hi @martydev,

    I can confirm that the xmlrpc file seems to be working at my end too; however, I can still see some problems at your server’s end when Jetpack tried to connect.

    While I can’t see the error in detail, this could be the root of the issue 🤞.

    Here’s what I see when I cURL-A:

    -32700
    faultString
    parse error. not well formed

    Can you report this to your host and ask them if they have any blocks or limits?

    If that helps, check for any security/caching plugin you may have enabled, and try temporarily disable them, to see if it fixes the problem. You may also want to search for any firewall on your server-side that might be blocking the communication with Jetpack – your host should be able to help you with that too.

    It’s also worth checking again whether any Jetpack IP addresses are blocked. The full IP range can be found at the bottom of this page:

    https://jetpack.com/support/hosting-faq/

    Let me know what you find out!

    Thread Starter martydev

    (@martydev)

    @erania-pinnera my hosting provider ask – how can we reproduce the problem with jetpack?

    Plugin Support MadHatter

    (@madhattersez)

    Hello, I want to start from scratch here and cover all of the bases to make sure your Jetpack connection has the biggest chance of being clean and clear.

    Would you be able to try the following -exact- steps for me?

    1. From the wp-admin dashboard of your site, please go to Jetpack > Dashboard > Connections > “Manage site connection” from your left-hand menu.

    2. Click the “Disconnect” button. If it’s already disconnected, you can skip to the next step.

    3. Deactivate your Jetpack plugin by heading to Plugins > Installed Plugins and finding “Jetpack by WordPress.com.”

    4. Completely uninstall Jetpack.

    5. Update the core of your WordPress, your theme, and all of your plugins to the newest versions.

    6. Deactivate all of your plugins.

    7. Install the newest version of Jetpack.

    8. Activate Jetpack.

    9. In Jetpack > Dashboard > Connections > “Manage site connection,” Click the “Set up Jetpack” button and continue through the approval process.

    10. Check if the issue is fixed and you can now see the Jetpack panel.

    11. If not, try installing and switching to a different, more minimal theme such as Twenty Twenty.

    12. Check to see if that fixed it.

    13. Once it is fixed, you can try switching back to your old theme and go about turning on your plugins one by one until you see the Jetpack panel disappear, but hopefully it won’t this time.

    Please let us know the results of this troubleshooting and we can go from there. Thanks!

    Thread Starter martydev

    (@martydev)

    3. Deactivate your Jetpack plugin by heading to Plugins > Installed Plugins and finding “Jetpack by WordPress.com.”

    4. Completely uninstall Jetpack.

    5. Update the core of your WordPress, your theme, and all of your plugins to the newest versions.

    6. Deactivate all of your plugins.

    7. Install the newest version of Jetpack.

    8. Activate Jetpack.

    9. In Jetpack > Dashboard > Connections > “Manage site connection,” Click the “Set up Jetpack” button and continue through the approval process.

    hallelujah, it helped. Thank you and God bless you

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