Can’t receive email of submitted form

  • Resolved StratPoint

    (@pavefe)


    5 years, 7 months ago

    I have two forms built with WPForms Pro. The first is a simple contact form, the second created as a blank form that I made into a product order form. I can receive emails from the contact form, but not the product form. I installed WP Mail SMTP and can receive the test email, but now can’t receive either form. I submitted a ticket and provided an admin account for troubleshooting. After two days of not hearing anything, I removed the admin account. Within the hour, I get an email saying they tried to access the account but couldn’t. I reinstated the admin account and responded to the support email immediately (within a minute) asking them to try again. This is getting frustrating as my client needs to have his site up and running, but I can’t go live unless this form works.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Jade

    (@jadeam)

    5 years, 7 months ago

    Hello @pavefe,

    Our apologies for the trouble.

    I checked our system and I was able to locate the ticket that you submitted and I could see the exchange you had between one of our support staff. Based on the last email you sent, you mentioned you were able to find a fix for the issue where you had to add the code snippet for low traffic sites.

    Please feel free to reply back to that email thread if you’re still having and issue with your site’s email delivery, we’ll be more than happy to check your settings and make it work for you.

    Thank you.

    Thread Starter StratPoint

    (@pavefe)

    5 years, 7 months ago

    Sorry, forgot to close this thread out. I found a solution after some deep digging on the Internet.

    Wrote a code snippet for low traffic sites.

    Alexkehoe

    (@alexkehoe)

    5 years, 7 months ago

    Hi I am having a similar issue.

    I had a contact form on the home page then moved it to a contact page. On both pages the form works fine. Im using postmark WordPress plugin for SMTP and recapture enabled.

    On my home page, I then tried to add a different wpform but on that one, I am getting no emails delivered. I disabled anti-spam and recapture to eliminate those from the equation. No errors or anything, just nothing through.

    Thread Starter StratPoint

    (@pavefe)

    5 years, 7 months ago

    Can’t remember where I found it, but this is the code I used (in a snippet plugin) and after that it worked.

    add_filter( 'wpforms_tasks_entry_emails_trigger_send_same_process', '__return_true' );

    Alexkehoe

    (@alexkehoe)

    5 years, 7 months ago

    Thank you for your help. Unfortunately, that didn’t work for me.

    Thread Starter StratPoint

    (@pavefe)

    5 years, 7 months ago

    Sorry. Have to dig deep on Google to look for different solutions. Took me a few hours just to find this one!

    Good luck.

    Alexkehoe

    (@alexkehoe)

    5 years, 7 months ago

    No problem Vince, thank you for trying 🙂

    @jadeam any thoughts? at the moment ill just have to disable the wpform because if I launch the site I will not know if anyone is trying to contact me.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Can’t receive email of submitted form’ is closed to new replies.