Can’t reach WP-Backend

  • Resolved fethomm

    (@fethomm)


    6 years, 1 month ago

    I just updated Short Pixel to the latest update. After that my WP backend is unreachable. The error is:
    Warning: require_once(class/wp-shortpixel-cloudflare-api.php): failed to open stream: No such file or directory in /var/www/web9/htdocs/wp-content/plugins/shortpixel-image-optimiser/wp-shortpixel-req.php on line 10

    Fatal error: require_once(): Failed opening required ‘class/wp-shortpixel-cloudflare-api.php’ (include_path=’.:/opt/php-7.0/lib/php’) in /var/www/web9/htdocs/wp-content/plugins/shortpixel-image-optimiser/wp-shortpixel-req.php on line 10

Viewing 10 replies - 1 through 10 (of 10 total)
  • Highedge

    (@benandtimmies)

    6 years, 1 month ago

    I’ve got this too. Don’t update to 4.10.0!

    smdgfX

    (@smdgfx)

    6 years, 1 month ago

    I’ve updated today and my backend /wp-admin brings an Error 500.
    I deleted the plugin “shortpixel-image-optimiser” and the backend works fine.

    Btw: My PHP version is also 7.0

    • This reply was modified 6 years, 1 month ago by smdgfX.
    Plugin Author ShortPixel

    (@shortpixel)

    6 years, 1 month ago

    We apologize for this issue, we’re working on a fix, it should be released in 30 mins or so.

    Thanks for your patience and understanding,
    Alex

    smdgfX

    (@smdgfx)

    6 years, 1 month ago

    Thanx Alex. I have rolled back to 4.9.1 (Backup).

    Plugin Author ShortPixel

    (@shortpixel)

    6 years, 1 month ago

    We apologize for this issue, a fixed version (4.10.1) should be available already.

    Could you please try to install this and let me know how it works?

    Thanks for your support and understanding,
    Alex

    smdgfX

    (@smdgfx)

    6 years, 1 month ago

    Hi Alex,

    yes version 4.10.1 works and running on my system.
    Thanks for fast response.

    Regards,
    Olly

    • This reply was modified 6 years, 1 month ago by smdgfX.
    Plugin Author ShortPixel

    (@shortpixel)

    6 years, 1 month ago

    Great, thank you too Olly and the rest for your quick feedback! 🙂

    Once again we apologize for this issue, thanks for your understanding.

    Alex

    vithen

    (@vithen)

    6 years, 1 month ago

    How do I install update when I can’t access backend?

    • This reply was modified 6 years, 1 month ago by vithen.
    • This reply was modified 6 years, 1 month ago by vithen.
    Thread Starter fethomm

    (@fethomm)

    6 years, 1 month ago

    Works, thank you!

    smdgfX

    (@smdgfx)

    6 years, 1 month ago

    @vithen

    First option is to overwrite the folder via FTP
    or
    Second option delete the folder “shortpixel-image-optimiser” in the plugin dir /wp-content/plugins. So you can access the backend.

    Regards
    Olly

    • This reply was modified 6 years, 1 month ago by smdgfX.
Viewing 10 replies - 1 through 10 (of 10 total)
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