Support » Plugin: Timeline Express » Can’t Purchase Pro

  • Resolved sagency

    (@sdagency)


    No matter which browser, which card etc., all attempts to purchase the pro version say, “Error: This transaction cannot be processed.”

    Reached out to you a few ways through the site and Code Parrots. No response.

    Help me, help you.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter sagency

    (@sdagency)

    Ugh, so each time it said “Error: This transaction cannot be processed” we were charged. We paid 5 times for this and need to cancel. You are not answering any of our emails. How do we cancel these charges?

    Thread Starter sagency

    (@sdagency)

    To add insult to injury even though you charged us 5 times we never got a receipt or license code. We had to go with a different product, but you can’t just take people’s money and not give them what they paid for. That would be illegal, right?

    Thread Starter sagency

    (@sdagency)

    Documenting this again as an attempt to get our refund for the 5 transactions and NOT to be charged annually for something we didn’t get and aren’t using.

    Thread Starter sagency

    (@sdagency)

    We’ve direct messaged you in the WP Developers Slack and see that you are currently online but not answering our questions about being charged 5 times incorrectly and not getting a license or receipt.

    Plugin Contributor Code Parrots

    (@codeparrots)

    Hi @sdagency

    I responded on slack and will be following up there with any refunds.

    Thread Starter sagency

    (@sdagency)

    Evan, you promised refunds. Never got them. Reached out again to you by Slack. Can we get this done?

Viewing 6 replies - 1 through 6 (of 6 total)
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