Can’t Purchase Label after Payment Failure

Resolved ctheory11
(@ctheory11)

8 months, 2 weeks ago

I tried to print a label but the payment failed, so I switched to another card. Now other labels print fine, but the one with the failed payment won’t let me purchase another label, no matter what I select. The “Purchase label” button is permanently greyed out.

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Author SamNajian
(@samnajian)

8 months, 2 weeks ago

Hello @ctheory11,

Thanks for contacting us and reporting your issues, we appreciate your contribution.

As I’m trying to debug this issue, I was wondering about the value you get by pasting and runningWCShipping_Config.shippingLabelData.currentOrderLabels in your browser’s console? The result should look like this screenshot.

Please checkout this on how to Open Chrome DevTools or this for Firefox.
Thread Starter ctheory11
(@ctheory11)

8 months, 2 weeks ago
I think I did it right. Here’s what I see:
```
WCShipping_Config.shippingLabelData.currentOrderLabels
[{…}]
0
: 
{label_id: 9994179, tracking: null, refundable_amount: 0, created: 1728428542586, carrier_id: 'usps', …}
length
: 
1
[[Prototype]]
: 
Array(0)
```
Apologies for not figuring out how to screenshot it!
Plugin Author SamNajian
(@samnajian)

8 months, 1 week ago

Hello @ctheory11,

Thanks for providing more context.

Apologies for not figuring out how to screenshot it!

The json you’ve provided is cut off at the end, but still I’m investigating to find a solution for it. We’ll keep you posted.

Plugin Author SamNajian
(@samnajian)

8 months, 1 week ago

Hello @ctheory11 ,

The fix for this issue is out with version 1.2.0, please upgrade and let us know if you experience the same issue again.

Thread Starter ctheory11
(@ctheory11)

8 months, 1 week ago

Will do. I had to create a new order to replace the one that prompted me to open this thread, so it probably wont come up for a while!

Viewing 5 replies - 1 through 5 (of 5 total)

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