Title: Can’t Pull Images
Last modified: July 23, 2025

---

# Can’t Pull Images

 *  Resolved [Sean Thompson](https://wordpress.org/support/users/seanthompson/)
 * (@seanthompson)
 * [11 months ago](https://wordpress.org/support/topic/cant-pull-images/)
 * Image optimization stopped working. I can send optimization request, but it won’t
   pull the images. I have cron enabled. If I disable the cron, the pull images 
   button remains greyed out and absolutely nothing happens when I click it.
 * I contacted support through QUIC.cloud and they said REST api is blocked. I have
   it disabled on the front end for unauthenticated requests only, and whitelisted
   all the QUIC.cloud IPs so they can access REST api. I disabled the plugin to 
   allow full api access and it still won’t pull the images.
 * I also whitelisted all QUIC.cloud IPs in my server firewall.
 * I double checked with my server support department and they said nothing is blocking
   those IPs.
 * It was working, and then just stopped without me changing anything. One website
   stopped working in December, another in January.
 * I’ve been trying to figure this out for days. The other day it started working
   on a couple of sites and then stopped working again.
 * I searched this forum and tried everything I found in other threads.
 * If the api request is authenticated there shouldn’t be an issue.
 * Image Optimization has been buggy for years.
 * Thanks in advance, Sean

Viewing 15 replies - 1 through 15 (of 45 total)

1 [2](https://wordpress.org/support/topic/cant-pull-images/page/2/?output_format=md)
[3](https://wordpress.org/support/topic/cant-pull-images/page/3/?output_format=md)
[→](https://wordpress.org/support/topic/cant-pull-images/page/2/?output_format=md)

 *  Plugin Support [qtwrk](https://wordpress.org/support/users/qtwrk/)
 * (@qtwrk)
 * [11 months ago](https://wordpress.org/support/topic/cant-pull-images/#post-18568359)
 * please provide the report number
 * you can get it in toolbox -> report -> click “send to LiteSpeed”
 *  Thread Starter [Sean Thompson](https://wordpress.org/support/users/seanthompson/)
 * (@seanthompson)
 * [11 months ago](https://wordpress.org/support/topic/cant-pull-images/#post-18568362)
 * Last Report Number: **WRCBINZK**
 *  Plugin Support [qtwrk](https://wordpress.org/support/users/qtwrk/)
 * (@qtwrk)
 * [11 months ago](https://wordpress.org/support/topic/cant-pull-images/#post-18568365)
 * access `https://domian.com/?rest_route=/litespeed/v1/notify_img` you still get
   403 error as REST API disbaled
 *  Thread Starter [Sean Thompson](https://wordpress.org/support/users/seanthompson/)
 * (@seanthompson)
 * [11 months ago](https://wordpress.org/support/topic/cant-pull-images/#post-18568374)
 * If the request is coming from QUIC.cloud it should have access. I have all the
   IPs whitelisted. I added my own IP to that array and I was able to access it 
   fine. When I removed my IP I got Rest api disabled.
 *  Plugin Support [qtwrk](https://wordpress.org/support/users/qtwrk/)
 * (@qtwrk)
 * [11 months ago](https://wordpress.org/support/topic/cant-pull-images/#post-18568375)
 * I was sending request from one of the QC IPs , `163.182.174.161` to be precise,
   and it is listed in
 *  Thread Starter [Sean Thompson](https://wordpress.org/support/users/seanthompson/)
 * (@seanthompson)
 * [11 months ago](https://wordpress.org/support/topic/cant-pull-images/#post-18568388)
 * That IP is in the whitelist.
 * Also, If I disable that plugin, it still doesn’t work.
 * With my own IP in the whitelist I can access /wp-json and /litespeed/v1/notify_img
   is in the list of endpoints.
 * If I try to access [/?rest_route=/litespeed/v1/notify_img](https://oldtownweb.com/?rest_route=/litespeed/v1/notify_img)
   I don’t get a 403, I get…
 * {“code”:”rest_no_route”,”message”:”No route was found matching the URL and request
   method.”,”data”:{“status”:404}}
 * Something else must be wrong.
 * I have that plugin enabled on a site I just built, and the pull cron is working:
 * Last Request: `07/23/2025 12:08:04`
 * Last Pulled: `07/23/2025 12:10:05` (Cron)
 * On other sites…
 * The one I sent you the report from…
 * Last Request: `07/23/2025 16:32:02`
 * Last Pulled: `12/18/2024 14:15:04` (Cron)
 * Another…
 * Last Request: `07/23/2025 15:47:15`
 * Last Pulled: `01/24/2025 09:28:02` (Cron)
 * Other sites, sometimes it works, sometimes it doesn’t. The only thing that does
   work sometimes is the cron. The pull images button does absolutely nothing.
 *  Plugin Support [qtwrk](https://wordpress.org/support/users/qtwrk/)
 * (@qtwrk)
 * [11 months ago](https://wordpress.org/support/topic/cant-pull-images/#post-18568392)
 * on my browser, I get `REST API is disabled.` notice
 * on node , I get
 *     ```wp-block-code
       <!DOCTYPE html><html style="height:100%"><head><meta name="viewport" content="width=device-width, initial-scale=1, shrink-to-fit=no" /><title> 403 Forbidden</title><style>@media (prefers-color-scheme:dark){body{background-color:#000!important}}</style></head><body style="color: #444; margin:0;font: normal 14px/20px Arial, Helvetica, sans-serif; height:100%; background-color: #fff;"><div style="height:auto; min-height:100%; ">     <div style="text-align: center; width:800px; margin-left: -400px; position:absolute; top: 30%; left:50%;">        <h1 style="margin:0; font-size:150px; line-height:150px; font-weight:bold;">403</h1><h2 style="margin-top:20px;font-size: 30px;">Forbidden</h2><p>Access to this resource on the server is denied!</p></div></div><div style="color:#f0f0f0; font-size:12px;margin:auto;padding:0px 30px 0px 30px;position:relative;clear:both;height:100px;margin-top:-101px;background-color:#474747;border-top: 1px solid rgba(0,0,0,0.15);box-shadow: 0 1px 0 rgba(255, 255, 255, 0.3) inset;"><br>Proudly powered by LiteSpeed Web Server<p>Please be advised that LiteSpeed Technologies Inc. is not a web hosting company and, as such, has no control over content found on this site.</p></div></body></html>
       ```
   
 * which is the default 403 error page , you must have something else that blocking
   the REST API , by rewrite rule or `deny,allow` directive
 *  Thread Starter [Sean Thompson](https://wordpress.org/support/users/seanthompson/)
 * (@seanthompson)
 * [11 months ago](https://wordpress.org/support/topic/cant-pull-images/#post-18568400)
 * Is your browser running on one of the QUIC.cloud IPs? If not, you’re supposed
   to get the disabled message. There’s no other rewrite rule or directive blocking
   it.
 * That wouldn’t explain why it works on some sites, and not others and only sometimes
   on others.
 * I shouldn’t have to have REST api fully accessible to anyone to allow an AUTHENTICATED
   request from an IP I whitelisted.
 * This stopped working on it’s own without me making any changes.
 *  Plugin Support [qtwrk](https://wordpress.org/support/users/qtwrk/)
 * (@qtwrk)
 * [11 months ago](https://wordpress.org/support/topic/cant-pull-images/#post-18568405)
 * yes, I know , I meant to see that , but it is on 200 OK response with that message
 * while from QC node , it is 403 error , this indicates something from server level
   is blocking it , it seems
 *  Thread Starter [Sean Thompson](https://wordpress.org/support/users/seanthompson/)
 * (@seanthompson)
 * [11 months ago](https://wordpress.org/support/topic/cant-pull-images/#post-18568407)
 * I doublechecked my firewall whitelist and contacted my server support and they
   assured me all those IPs weren’t blocked by anything.
 *  Plugin Support [qtwrk](https://wordpress.org/support/users/qtwrk/)
 * (@qtwrk)
 * [11 months ago](https://wordpress.org/support/topic/cant-pull-images/#post-18568409)
 * when I send from a different QC IP , the first one in the list, it works
 *     ```wp-block-code
       support@161:~$ date ; curl -XPOST -d "test" https://xxx.com/?rest_route=/litespeed/v1/notify_img -iThu Jul 24 12:16:07 AM UTC 2025HTTP/2 403date: Thu, 24 Jul 2025 00:16:07 GMTcontent-type: text/htmlcontent-length: 1242cache-control: private, no-cache, no-store, must-revalidate, max-age=0pragma: no-cacheserver: LiteSpeedvary: User-Agentpermissions-policy: browsing-topics=()content-security-policy: frame-ancestors 'self' https://www.google.comreferrer-policy: no-referrer-when-downgradex-frame-options: SAMEORIGINalt-svc: h3=":443"; ma=2592000, h3-29=":443"; ma=2592000, h3-Q050=":443"; ma=2592000, h3-Q046=":443"; ma=2592000, h3-Q043=":443"; ma=2592000, quic=":443"; ma=2592000; v="43,46"x-turbo-charged-by: LiteSpeed<!DOCTYPE html><html style="height:100%"><head><meta name="viewport" content="width=device-width, initial-scale=1, shrink-to-fit=no" /><title> 403 Forbidden</title><style>@media (prefers-color-scheme:dark){body{background-color:#000!important}}</style></head><body style="color: #444; margin:0;font: normal 14px/20px Arial, Helvetica, sans-serif; height:100%; background-color: #fff;"><div style="height:auto; min-height:100%; ">     <div style="text-align: center; width:800px; margin-left: -400px; position:absolute; top: 30%; left:50%;">        <h1 style="margin:0; font-size:150px; line-height:150px; font-weight:bold;">403</h1><h2 style="margin-top:20px;font-size: 30px;">Forbidden</h2><p>Access to this resource on the server is denied!</p></div></div><div style="color:#f0f0f0; font-size:12px;margin:auto;padding:0px 30px 0px 30px;position:relative;clear:both;height:100px;margin-top:-101px;background-color:#474747;border-top: 1px solid rgba(0,0,0,0.15);box-shadow: 0 1px 0 rgba(255, 255, 255, 0.3) inset;"><br>Proudly powered by LiteSpeed Web Server<p>Please be advised that LiteSpeed Technologies Inc. is not a web hosting company and, as such, has no control over content found on this site.</p></div></body></html>
       ```
   
 * maybe you can ask your provider to check the access log on that date and IP (
   163.182.174.161) , what happens with this request
    -  This reply was modified 11 months ago by [qtwrk](https://wordpress.org/support/users/qtwrk/).
    -  This reply was modified 11 months ago by [qtwrk](https://wordpress.org/support/users/qtwrk/).
 *  Thread Starter [Sean Thompson](https://wordpress.org/support/users/seanthompson/)
 * (@seanthompson)
 * [11 months ago](https://wordpress.org/support/topic/cant-pull-images/#post-18568412)
 * Something must be wrong on the QC end then. Would that also cause the pull images
   button to remain greyed out and not work?
 *  Plugin Support [qtwrk](https://wordpress.org/support/users/qtwrk/)
 * (@qtwrk)
 * [11 months ago](https://wordpress.org/support/topic/cant-pull-images/#post-18568413)
 * yes, I was sending from one of the main image optm server
 * you must have not properly whitelist our IPs
 * actually , I sent from 2 image optm server, and plus other 2 different nodes ,
   all end up in 403
    -  This reply was modified 11 months ago by [qtwrk](https://wordpress.org/support/users/qtwrk/).
 *  Thread Starter [Sean Thompson](https://wordpress.org/support/users/seanthompson/)
 * (@seanthompson)
 * [11 months ago](https://wordpress.org/support/topic/cant-pull-images/#post-18568424)
 * I just checked the access logs and 163.182.174.161 wasn’t there.
 * I checked in firewall whitelist and it’s definitely whitelisted.
 *  Plugin Support [qtwrk](https://wordpress.org/support/users/qtwrk/)
 * (@qtwrk)
 * [11 months ago](https://wordpress.org/support/topic/cant-pull-images/#post-18568426)
 *     ```wp-block-code
       support@node119:~$ curl -XPOST -d "test" https://xxx.com/?rest_route=/litespeed/v1/notify_img -i -vNote: Unnecessary use of -X or --request, POST is already inferred.*   Trying 209.xxx.xxx.107:443...* Connected to xxx.com (209.xxx.xxx.107) port 443 (#0)* ALPN, offering h2
       ```
   
 * > 209.xxx.xxx.107
 * is your origin IP ?

Viewing 15 replies - 1 through 15 (of 45 total)

1 [2](https://wordpress.org/support/topic/cant-pull-images/page/2/?output_format=md)
[3](https://wordpress.org/support/topic/cant-pull-images/page/3/?output_format=md)
[→](https://wordpress.org/support/topic/cant-pull-images/page/2/?output_format=md)

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 * 47 replies
 * 2 participants
 * Last reply from: [qtwrk](https://wordpress.org/support/users/qtwrk/)
 * Last activity: [10 months, 3 weeks ago](https://wordpress.org/support/topic/cant-pull-images/page/4/#post-18580769)
 * Status: resolved