Can’t proceed on checkout page (payment methods area grayed-out)

  • Resolved manaminanase

    (@manaminanase)


    5 years, 6 months ago

    I’ve updated all plugins and wp to the latest version. I’ve attached the system report at the end.

    The problem is that I can’t make a payment on my site as the payment methods are grayed out regardless of my browsers and OSs. I’ve tried Androids, iOs, Win10 and others along with local network and VPN, but the issue remains the same.

    When an item is added to cart, the checkout button takes me to checkout page where I shall fill in some forms of my shipping info. No matter whether the forms are completed or not the “proceed to paypal” button remains gray. Weirdly when the checkout page is not fully loaded the buttons are clickable – while clicks only turn out to be a warning saying:

    Billing First name is a required field.
    Billing Last name is a required field.
    Billing Phone is a required field.

    When I started to fill in the forms, the page was fully loaded and then, grayed out.

    Paypal plugin has been set correctly and API certificates are valid. I also activated some other payment methods for testing purpose. NONE WORKED.

    

### WordPress Environment ###

Home URL: http://www.inthemask.com
Site URL: http://www.inthemask.com
WC Version: 3.4.5
Log Directory Writable: ✔
WP Version: 4.9.8
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Microsoft-IIS/8.5
PHP Version: 7.1.10 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
PHP Post Max Size: 8 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.55.0
OpenSSL/1.0.2k

SUHOSIN Installed: –
MySQL Version: 5.7.19-log
Max Upload Size: 2 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ❌ Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
DOMDocument: ✔
GZip: ✔
Multibyte String: ❌ Your server does not support the mbstring functions - this is required for better character encoding. Some fallbacks will be used instead for it.
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 3.4.5
WC Database Prefix: wp_
MaxMind GeoIP Database: ✔
Total Database Size: 3.43MB
Database Data Size: 2.42MB
Database Index Size: 1.01MB
wp_woocommerce_sessions: Data: 0.25MB + Index: 0.02MB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB
wp_comments: Data: 0.02MB + Index: 0.08MB
wp_links: Data: 0.02MB + Index: 0.02MB
wp_options: Data: 1.03MB + Index: 0.05MB
wp_postmeta: Data: 0.27MB + Index: 0.17MB
wp_posts: Data: 0.39MB + Index: 0.06MB
wp_termmeta: Data: 0.02MB + Index: 0.03MB
wp_terms: Data: 0.02MB + Index: 0.03MB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB
wp_usermeta: Data: 0.02MB + Index: 0.03MB
wp_users: Data: 0.02MB + Index: 0.05MB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB

### Post Type Counts ###

attachment: 269
customize_changeset: 12
jetpack_migration: 2
jp_img_sitemap: 2
jp_sitemap: 2
jp_sitemap_master: 2
nav_menu_item: 8
oembed_cache: 2
page: 7
post: 7
product: 34
revision: 35

### Security ###

Secure connection (HTTPS): ❌
					Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
Hide errors from visitors: ✔

### Active Plugins (7) ###

Akismet Anti-Spam: by Automattic – 4.0.8
Gutenberg: by Gutenberg Team – 3.9.0
Jetpack by WordPress.com: by Automattic – 6.5
WeChatPay For WooCommerce: by Shudong Zhu – 1.0 – Not tested with the active version of WooCommerce
WooCommerce Gutenberg Products Block: by Automattic – 1.1.2
WooCommerce PayPal Checkout Gateway: by WooCommerce – 1.6.4
WooCommerce: by Automattic – 3.4.5

### Settings ###

API Enabled: ✔
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

### WC Pages ###

Shop base: #18 - /index.php/shop/
Cart: #19 - /index.php/cart/
Checkout: #20 - /index.php/checkout/
My account: #21 - /index.php/my-account/
Terms and conditions: ❌ Page not set

### Theme ###

Name: Hypermarket
Version: 1.5.4
Author URL: https://www.mypreview.one
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

### Templates ###

Overrides: hypermarket/woocommerce/cart\cart-empty.php
hypermarket/woocommerce/cart\cart.php
hypermarket/woocommerce/cart\cross-sells.php
hypermarket/woocommerce/cart\mini-cart.php
hypermarket/woocommerce/cart\proceed-to-checkout-button.php
hypermarket/woocommerce/cart\shipping-calculator.php
hypermarket/woocommerce/checkout\form-checkout.php
hypermarket/woocommerce/checkout\form-coupon.php
hypermarket/woocommerce/checkout\form-login.php
hypermarket/woocommerce/content-product.php
hypermarket/woocommerce/content-product_cat.php
hypermarket/woocommerce/content-single-product.php
hypermarket/woocommerce/global\form-login.php
hypermarket/woocommerce/global\quantity-input.php
hypermarket/woocommerce/global\wrapper-end.php
hypermarket/woocommerce/global\wrapper-start.php
hypermarket/woocommerce/loop\add-to-cart.php
hypermarket/woocommerce/loop\loop-end.php
hypermarket/woocommerce/loop\loop-start.php
hypermarket/woocommerce/loop\orderby.php
hypermarket/woocommerce/loop\result-count.php
hypermarket/woocommerce/myaccount\form-edit-account.php
hypermarket/woocommerce/myaccount\form-edit-address.php
hypermarket/woocommerce/myaccount\form-login.php
hypermarket/woocommerce/myaccount\form-lost-password.php
hypermarket/woocommerce/single-product\add-to-cart\variable.php
hypermarket/woocommerce/single-product\related.php
hypermarket/woocommerce/single-product\review.php
hypermarket/woocommerce/single-product\up-sells.php
    • This topic was modified 5 years, 6 months ago by Jan Dembowski.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    5 years, 6 months ago

    Hi there,

    This certainly sounds like something is conflicting with WooCommerce. Here’s how to test:

    First, you’ll want to change the theme on your site to Storefront, then test. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you. If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and take a look. If that fixes the problem, re-enable the other plugins one by one to see where the issue is coming from. If you don’t want to test on your live site, then create a staging site using a plugin called WP Staging.

    Best,

    Ross

    Plugin Support Mike M. a11n

    (@mikedmoore)

    Automattic Happiness Engineer

    5 years, 5 months ago

    Hi there,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    reinette

    (@reinette)

    5 years, 1 month ago

    Hi Guys,

    I have exactly the same issue and deactivating all my plugins (except Woocommerce, Woocommerce Stripe Gateway and Woocommerce Paypal Gateway) didn´t solve the problem. I already use Storefront theme as my default theme so that´s not going to solve the problem either. Can anybody help me please?

    You can go to this page http://www.fortispublishing.co.uk/latest-release/ and if you place a book in your cart and proceed to checkout, you´ll see what I mean.

    I´d really appreciate it if anybody could help me.

    Thank you!
    Reinette

    elina61

    (@elina61)

    4 years, 9 months ago

    Hi reniette, did you manage to solve the problem?

    Thank you
    Elina

    mikara08

    (@mikara08)

    4 years, 6 months ago

    I am also experiencing this issue. I have deactivated all plugins except just Woocommerce, and am using the Storefront theme. Still, though, I can’t seem to proceed past the checkout page. It keeps working and then not working and there doesn’t seem to be any rhyme or reason to when or how it works. I’ve reset my site to its normal settings and active plugins, but you can see it at https://rayleebooks.com/

    • This reply was modified 4 years, 6 months ago by mikara08. Reason: Added website
    dorcasz

    (@dorcasz)

    4 years, 1 month ago

    Hi Did anyone find a solution to this?

    elina61

    (@elina61)

    4 years, 1 month ago

    In my case it was a faulty theme so theme developers had to work on the solution.

    mikara08

    (@mikara08)

    4 years, 1 month ago

    In my case it was an issue where my website was secure (https) but the link still listed in my settings for my WordPress page was still unsecure (http). I fixed that and stopped having the issue.

    dorcasz

    (@dorcasz)

    4 years, 1 month ago

    In my case it was a plugin conflict. Thanks for sharing your solutions here!

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘Can’t proceed on checkout page (payment methods area grayed-out)’ is closed to new replies.