Support » Plugin: Pootle Pagebuilder - WordPress Page builder » Can’t preview changes or update page

  • If I make changes to my page and try to either save them or preview the changes, the new page that opens is redirected to http://paidwrite.com/wp-admin/post.php and I’m asked, “Are you sure you want to do this?” If I click ‘Please try again’ (the only option on the page) it redirects me back to the editor. Sometimes it will successfully preview and update if I make only one change at a time and sometimes it will update to the live version of the page, whether I’ve saved or not. I’ve tried deactivating all of my plugins as well and am hosting through a hatchling plan with HostGator. I really love the builder and plan to upgrade and implement it for Woo as well but I could really use your help. I’ve been building the same page for two days now. 🙁

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author pootlepress

    (@pootlepress)

    Hi Kristy

    A couple of questions 🙂

    1) Are you using the live editor on this page
    2) If so could you try just publishing the page – the live editor is the live preview so it should’nt really need to be previewed

    If you are still having problems, could you raise a support ticket through out website with login details so we can run a quick test for you. Here’s the link pootlepress.com/support-form

    many thanks
    jamie

    Thread Starter kristylrice

    (@kristylrice)

    Hi Jamie

    Thanks for getting back to me! 🙂

    No, I’m not using the live editor. I tried it (live) and it doesn’t seem to be working. When I try to drag and drop from the sidebar, it highlights the page and it won’t let me create a new row either. I’m also unable to create a support ticket without a license key.

    Best,
    Kristy

    Plugin Author pootlepress

    (@pootlepress)

    Hi,

    That sounds like a plugin conflict issue,

    Don’t worry if you don’t have the pro version – raise a support ticket without a licence key and we’ll try to help,

    jamie

    Thread Starter kristylrice

    (@kristylrice)

    Hello again.
    It won’t let me submit it because it’s a required field. Can I email the information over to you instead?
    Kristy

    Plugin Author pootlepress

    (@pootlepress)

    Hi

    Yes just email me 🙂

    jamie@pootlepress.com

    jamie

Viewing 5 replies - 1 through 5 (of 5 total)
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