Support » Plugin: WP GDPR Compliance » Can’t press Accept on mobile

  • Resolved romaniac

    (@romaniac)


    I had 4 sites affected by security issues, but I will continue to use this plugin. I like it! Please if you can help me solve the following problem: On the mobile, pressing Accept, has no effect.
    How can I solve this?
    Thank you!

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter romaniac

    (@romaniac)

    More:
    If I press Settings, then can’t close the popup window by pressing X from corner. If I press Save Settings this work but the consent bar still appears.
    Only on the mobile version.

    Thread Starter romaniac

    (@romaniac)

    Resolved Accept on mobile (sorry, was my css) but when I press Settings and Save settings, the consent bar still appears after page refresh. Mobile and desktop.

    @romaniac; Are you using any caching plugins?

    Thread Starter romaniac

    (@romaniac)

    I use Autoptimize https://wordpress.org/plugins/autoptimize/ and I delete cache. No caching plugin.
    My first problem was compatibility with NS Slidebar https://wordpress.org/plugins/ns-slidebar-sliding-panel-sidebar/ who use z-index: 999…etc…999. I change it to 9999 and custom css :div.wpgdprc, div.wpgdprc-consent-bar { z-index: 9999999999; }. Working now.
    But when I press Settings and Save settings, the consent bar still appears after page refresh. This is the way it works, not only for my site… Must press Accept in the consent bar to disappear.
    Thank you!

    Thread Starter romaniac

    (@romaniac)

    Oh, only if all consents are Required!…
    If all consents are required: Settings -> Save settings => Refresh (it is not necessary) and consent bar appears in the new page.

    Because all the page content is visible when the consent bar is active, many visitors ignore the consent (!). That’s why I set my consent for StatCounter code to required. Otherwise, visits are not recorded…

    I consider the issue has been resolved, please if you can keep in mind for future updates:
    No refresh if there are only required consents,
    A way to make consent more visible.
    Thank you!
    I apologize for calling to support without clear understanding of what’s happened.
    And sorry for my English… 😀

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Can’t press Accept on mobile’ is closed to new replies.