Support » Plugin: Wise Chat » Can’t post in chatbox until the page is refreshed

  • Resolved johnnyf03

    (@johnnyf03)


    Hi,
    Great plugin. I have the Wise Chat plugin installed and styled but when I go into the page that displays the chatbox, users are unable to post until they refresh the page (and only then will the time and date show up)

    On page load

    Before load

    After refresh

    After refresh

    Users can only post messages when the time (and date) displays. I’ve gone through the settings and documentation and can’t find anything to help solve the problem. Obviously I can’t ask all users to refresh the page each time they arrive so they can post. Any ideas?

    Many thanks in advance,
    John

Viewing 1 replies (of 1 total)
  • Plugin Author Marcin

    (@marcinlawrowski)

    Hello,

    Please check JS console for possible Javascript errors on page load. Probably some third-party script is interrupting Wise Chat scripts or something. It’s hard to tell from theses screenshots.

    Best regards
    Marcin

Viewing 1 replies (of 1 total)
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