Title: Can’t open orders Last modified: November 30, 2022 --- # Can’t open orders * Resolved [toniallan](https://wordpress.org/support/users/toniallan/) * (@toniallan) * [3 years, 5 months ago](https://wordpress.org/support/topic/cant-open-orders/) * I am having an issue with my WordPress. Everything works fine except when I try to open a customers order. It throws a error 500. I have checked my files, turned debug on and haven’t found a problem except some plugins. Deactivated all plugins not related to ordering off my website and it still throws the code. I backdated my woocommerce and WordPress and still no change. * Website is [https://spiritualstore.com.au](https://spiritualstore.com.au) Viewing 6 replies - 1 through 6 (of 6 total) * [Saif](https://wordpress.org/support/users/babylon1999/) * (@babylon1999) * [3 years, 5 months ago](https://wordpress.org/support/topic/cant-open-orders/#post-16255191) * Hello [@toniallan](https://wordpress.org/support/users/toniallan/), * I understand your site is throwing an error when opening an order from WooCommerce > Orders. * Could you please share with us the following? - A copy of your site’s System Status Report. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response. - Screenshot of the error/behaviour - It’s also worth checking if there are any fatal error logs from WooCommerce > Status > Logs and choosing from the drop-down menu the `fatal-errors.log` option. - Look forward to hearing back from you. * Thread Starter [toniallan](https://wordpress.org/support/users/toniallan/) * (@toniallan) * [3 years, 5 months ago](https://wordpress.org/support/topic/cant-open-orders/#post-16255316) * ### WordPress Environment ### * WordPress address (URL): [https://spiritualstore.com.au](https://spiritualstore.com.au) Site address (URL): [https://spiritualstore.com.au](https://spiritualstore.com.au) WC Version: 7.1.0 REST API Version: ✔ 7.1.0 WC Blocks Version: ✔ 8.7.5 Action Scheduler Version: ✔ 3.4.0 Log Directory Writable: ✔ WP Version: 6.1.1 WP Multisite:– WP Memory Limit: 1 GB WP Debug Mode: – WP Cron: – Language: en_US External object cache: – * 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Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: bundle (bundle) external (external) grouped (grouped) simple (simple) variable( variable) * Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude- from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated- 5 (rated-5) * Connected to WooCommerce.com: – Enforce Approved Product Download Directories: ✔ * ### WC Pages ### * Shop base: #6 – / Cart: #7 – /cart/ Checkout: #8 – /checkout/ My account: #9–/ my-account/ Terms and conditions: #1018 – /terms-and-conditions/ * ### Theme ### * Name: Online Shop Version: 3.0.8 Author URL: [https://www.acmethemes.com/](https://www.acmethemes.com/) Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ * ### Templates ### * Overrides: – * ### Klarna Payments Request Log ### * 2022-11-07 05:29:24: KP Update Session Response code: 404 Response message: {“ headers”:[],”body”:”{\n \”error_code\” : \”NOT_FOUND\”,\n \”error_messages\” :[\” Invalid session id\” ],\n \”correlation_id\” : \”39b34b2b-a511-45ce-93a8-5cf4f893341f\”\ n}”,”response”:{“code”:404,”message”:”Not Found”},”cookies”:[],”filename”:null,” http_response”:{“data”:null,”headers”:null,”status”:null}} Correlation ID: * 2022-08-01 12:00:55: KP Create Session Response code: 401 Response message: {“ headers”:[],”body”:”401 Authorization Required<\/title><\/ head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html >”,”response”:{“code”:401,”message”:”Unauthorized”},”cookies”:[],”filename”:null,” http_response”:{“data”:null,”headers”:null,”status”:null}} Correlation ID: * 2022-08-01 12:00:53: KP Create Session Response code: 401 Response message: {“ headers”:[],”body”:”<html><head><title>401 Authorization Required<\/title><\/ head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html >”,”response”:{“code”:401,”message”:”Unauthorized”},”cookies”:[],”filename”:null,” http_response”:{“data”:null,”headers”:null,”status”:null}} Correlation ID: * 2022-08-01 12:00:52: KP Create Session Response code: 401 Response message: {“ headers”:[],”body”:”<html><head><title>401 Authorization Required<\/title><\/ head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html >”,”response”:{“code”:401,”message”:”Unauthorized”},”cookies”:[],”filename”:null,” http_response”:{“data”:null,”headers”:null,”status”:null}} Correlation ID: * 2022-08-01 12:00:52: KP Create Session Response code: 401 Response message: {“ headers”:[],”body”:”<html><head><title>401 Authorization Required<\/title><\/ head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html >”,”response”:{“code”:401,”message”:”Unauthorized”},”cookies”:[],”filename”:null,” http_response”:{“data”:null,”headers”:null,”status”:null}} Correlation ID: * 2022-08-01 12:00:48: KP Create Session Response code: 401 Response message: {“ headers”:[],”body”:”<html><head><title>401 Authorization Required<\/title><\/ head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html >”,”response”:{“code”:401,”message”:”Unauthorized”},”cookies”:[],”filename”:null,” http_response”:{“data”:null,”headers”:null,”status”:null}} Correlation ID: * 2022-08-01 12:00:46: KP Create Session Response code: 401 Response message: {“ headers”:[],”body”:”<html><head><title>401 Authorization Required<\/title><\/ head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html >”,”response”:{“code”:401,”message”:”Unauthorized”},”cookies”:[],”filename”:null,” http_response”:{“data”:null,”headers”:null,”status”:null}} Correlation ID: * 2022-08-01 12:00:45: KP Create Session Response code: 401 Response message: {“ headers”:[],”body”:”<html><head><title>401 Authorization Required<\/title><\/ head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html >”,”response”:{“code”:401,”message”:”Unauthorized”},”cookies”:[],”filename”:null,” http_response”:{“data”:null,”headers”:null,”status”:null}} Correlation ID: * 2022-08-01 12:00:44: KP Create Session Response code: 401 Response message: {“ headers”:[],”body”:”<html><head><title>401 Authorization Required<\/title><\/ head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html >”,”response”:{“code”:401,”message”:”Unauthorized”},”cookies”:[],”filename”:null,” http_response”:{“data”:null,”headers”:null,”status”:null}} Correlation ID: * 2022-08-01 12:00:38: KP Create Session Response code: 401 Response message: {“ headers”:[],”body”:”<html><head><title>401 Authorization Required<\/title><\/ head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html >”,”response”:{“code”:401,”message”:”Unauthorized”},”cookies”:[],”filename”:null,” http_response”:{“data”:null,”headers”:null,”status”:null}} Correlation ID: * 2022-08-01 12:00:33: KP Create Session Response code: 401 Response message: {“ headers”:[],”body”:”<html><head><title>401 Authorization Required<\/title><\/ head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html >”,”response”:{“code”:401,”message”:”Unauthorized”},”cookies”:[],”filename”:null,” http_response”:{“data”:null,”headers”:null,”status”:null}} Correlation ID: * 2022-08-01 12:00:27: KP Create Session Response code: 401 Response message: {“ headers”:[],”body”:”<html><head><title>401 Authorization Required<\/title><\/ head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html >”,”response”:{“code”:401,”message”:”Unauthorized”},”cookies”:[],”filename”:null,” http_response”:{“data”:null,”headers”:null,”status”:null}} Correlation ID: * ### Klarna Countries ### * Production Countries: AU Test Countries: No countries selected * ### WooCommerce PayPal Payments ### * Onboarded: ✔ Shop country code: AU WooCommerce currency supported: ✔ Advanced Card Processing available in country: ✔ Pay Later messaging available in country: ✔ Webhook status: – Vault enabled: ✔ Logging enabled: – Reference Transactions:– Used PayPal Checkout plugin: – Tracking enabled: – * ### Admin ### * Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion- sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing multichannel-marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile- welcome wc-pay-promotion wc-pay-welcome-page * Disabled Features: minified-js new-product-management-experience settings * Daily Cron: ✔ Next scheduled: 2022-12-03 01:22:26 +00:00 Options: ✔ Notes: 40 Onboarding: completed * ### WooCommerce Payments ### * Version: 5.1.0 Connected to WPCOM: Yes Blog ID: 208415890 Account ID: acct_1LGEyu2E0DAHEcW8 * ### Action Scheduler ### * Complete: 1,320 Oldest: 2022-11-07 02:26:17 +0000 Newest: 2022-12-02 14:24:10 +0000 * Failed: 2 Oldest: 2022-08-01 06:16:31 +0000 Newest: 2022-08-01 06:16:31 +0000 * Pending: 5 Oldest: 2022-12-03 03:27:57 +0000 Newest: 2022-12-07 14:36:39 +0000 * ### Status report information ### * Generated at: 2022-12-02 14:25:04 +00:00 ` * Thread Starter [toniallan](https://wordpress.org/support/users/toniallan/) * (@toniallan) * [3 years, 5 months ago](https://wordpress.org/support/topic/cant-open-orders/#post-16255331) * I don’t know how to upload images on this thread. But essentially, my order screen takes forever to load and it is only showing 1 order instead of 4. when I click on the one order to open it… it takes forever then throws. * There has been a critical error on this website. Please check your site admin email inbox for instructions. * Learn more about troubleshooting WordPress. * [Amir A. (woo-hc)](https://wordpress.org/support/users/amiralifarooq/) * (@amiralifarooq) * [3 years, 5 months ago](https://wordpress.org/support/topic/cant-open-orders/#post-16262438) * Hi [@toniallan](https://wordpress.org/support/users/toniallan/) * [https://snipboard.io/](https://snipboard.io/) is a good tool for sharing screenshots here. * This kind of problem is usually caused by a conflict with your theme or with another plugin.   The best way to determine this is to: - Temporarily switch your theme to [Storefront](https://www.woocommerce.com/storefront/) - Disable all plugins except for WooCommerce - Repeat the action that is causing the problem * If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. [You can find a more detailed explanation on how to do a conflict test here.](https://docs.woocommerce.com/document/how-to-test-for-conflicts/) * Thread Starter [toniallan](https://wordpress.org/support/users/toniallan/) * (@toniallan) * [3 years, 5 months ago](https://wordpress.org/support/topic/cant-open-orders/#post-16270516) * Hi, I found the plugin that was causing the error, which was Point of Sale for Woocommerce. Looks like I will have to find another plugin that can give me that feature as I am starting sales at markets and looking at a brick and mortar store, but also need the online order feature as well. Thanks * [Igor H](https://wordpress.org/support/users/ihereira/) * (@ihereira) * [3 years, 5 months ago](https://wordpress.org/support/topic/cant-open-orders/#post-16281193) * Hello, * For better assistance, please contact us at [WooCommerce.com > My Account > Support](https://woocommerce.com/my-account/create-a-ticket/?form=ticket). You may need to create an account before you can access that page. * Please include a link to this forum thread in your response. * We will be able to help you further there. Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘Can’t open orders’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 6 replies * 4 participants * Last reply from: [Igor H](https://wordpress.org/support/users/ihereira/) * Last activity: [3 years, 5 months ago](https://wordpress.org/support/topic/cant-open-orders/#post-16281193) * Status: resolved