Title: Can’t Make Static File Last modified: December 26, 2018 --- # Can’t Make Static File * Resolved [aejaz](https://wordpress.org/support/users/aejaz/) * (@aejaz) * [7 years, 6 months ago](https://wordpress.org/support/topic/cant-make-static-file/) * Hello, * I’m trying to generate a static version of my website but when I click on “start static site export” button I’m getting below error. * I’m using latest version of plugin * An error has occurred, but let’s fix it! Everyone’s WordPress hosting environment and configuration is unique, with different plugins, themes, PHP versions, to name a few. Whilst the plugin does its best to support all environments, sometimes you’ll encounter a new issue. Sometimes we can adjust the settings in the plugin to overcome an issue, other times, it will require a bugfix and a new release of the plugin (usually a quick process). * Troubleshooting: Switch to the Logs tab to look for obvious errors Switch to the Help tab for links that will help solve your issue * pls look into the issue * Regards Aejaz Viewing 10 replies - 1 through 10 (of 10 total) * [daliboratomia](https://wordpress.org/support/users/daliboratomia/) * (@daliboratomia) * [7 years, 6 months ago](https://wordpress.org/support/topic/cant-make-static-file/#post-11027178) * Same problem. From error logs: * ``` PHP Fatal error: Uncaught Error: Class 'DOMDocument' not found in /var/www/html/wp-content/plugins/static-html-output-plugin/library/StaticHtmlOutput/HTMLProcessor.php:23 Stack trace: #0 /var/www/html/wp-content/plugins/static-html-output-plugin/library/StaticHtmlOutput/SiteCrawler.php(341): HTMLProcessor->processHTML(Object(GuzzleHttp\\Psr7\\Stream), 'http://domain...') #1 /var/www/html/wp-content/plugins/static-html-output-plugin/library/StaticHtmlOutput/SiteCrawler.php(258): SiteCrawler->loadFileForProcessing() #2 /var/www/html/wp-content/plugins/static-html-output-plugin/library/StaticHtmlOutput/SiteCrawler.php(168): SiteCrawler->crawlABitMore() #3 /var/www/html/wp-content/plugins/static-html-output-plugin/library/StaticHtmlOutput/SiteCrawler.php(44): SiteCrawler->crawl_site() #4 /var/www/html/wp-content/plugins/static-html-output-plugin/library/StaticHtmlOutput/SiteCrawler.php(472): SiteCrawler->__construct() #5 /var/www/html/wp-content/plugins/static-html-output-plugin/library/StaticHtmlOutput/Dispatcher.php(11): requir in /var/www/html/wp-content/plugins/static-html-output-plugin/library/StaticHtmlOutput/HTMLProcessor.php on line 23, referer: http://domain.com/wp-admin/admin.php?page=wp2static ``` * Plugin Author [Leon Stafford](https://wordpress.org/support/users/leonstafford/) * (@leonstafford) * [7 years, 6 months ago](https://wordpress.org/support/topic/cant-make-static-file/#post-11027434) * Hi to both of you, * OK, great news: this is a fairly easy fix. The plugin uses a part of PHP, called the DOMDocument, to help parse HTML files and rewrite links. * It’s usually available on most hosting providers, but when it’s not, you have some options to install it, which should solve your error. * Please try the recommended solution here: * [https://stackoverflow.com/a/14395414/1668057](https://stackoverflow.com/a/14395414/1668057) * If that’s not working, please let me know your hosting company or how you are running your WordPress server, and I can point you towards other options. * Cheers, * Leon * Plugin Author [Leon Stafford](https://wordpress.org/support/users/leonstafford/) * (@leonstafford) * [7 years, 6 months ago](https://wordpress.org/support/topic/cant-make-static-file/#post-11027580) * Hi Aejaz, * Please let me know what your log files say. Specifically, the Export Log. * If preferred, you can email them to me: * [leon@wp2static.com](https://wordpress.org/support/topic/cant-make-static-file/leon@wp2static.com?output_format=md) * There is also this list of troubleshooting steps if you want to try and solve it yourself: * [https://forum.wp2static.com/-33/how-to-troubleshoot-a-failing-export](https://forum.wp2static.com/-33/how-to-troubleshoot-a-failing-export) * Cheers, * Leon * Cheers, * Leon * Thread Starter [aejaz](https://wordpress.org/support/users/aejaz/) * (@aejaz) * [7 years, 6 months ago](https://wordpress.org/support/topic/cant-make-static-file/#post-11032290) * Hello leon, * My export file * STARTING EXPORT: 2018-12-28 11:31:00 STARTING EXPORT: PHP VERSION 7.1.25 STARTING EXPORT: OS VERSION Linux grh19.myukcloud.com 3.10.0-714.10.2.lve1.5.17.el7.x86_64# 1 SMP Mon Apr 30 13:06:32 EDT 2018 x86_64 STARTING EXPORT: WP VERSION 4.9.8 STARTING EXPORT: WP URL [http://redmountaintech.imco.sa](http://redmountaintech.imco.sa) STARTING EXPORT: WP SITEURL [http://redmountaintech.imco.sa](http://redmountaintech.imco.sa) STARTING EXPORT: WP HOME [http://redmountaintech.imco.sa](http://redmountaintech.imco.sa) STARTING EXPORT: WP ADDRESS [http://redmountaintech.imco.sa](http://redmountaintech.imco.sa) STARTING EXPORT: PLUGIN VERSION 6.1 STARTING EXPORT: VIA WP-CLI? STARTING EXPORT: STATIC EXPORT URL [http://example.com/](http://example.com/) * I’m trying to export zip file. * also, I checked with my hosting provider he said DOM Extension is already installed. * Plugin Author [Leon Stafford](https://wordpress.org/support/users/leonstafford/) * (@leonstafford) * [7 years, 6 months ago](https://wordpress.org/support/topic/cant-make-static-file/#post-11032300) * Hi aejaz, * Please share with me what’s in your server logs (webserver or PHP logs) at the time your export fails. * Your hosting provider may be able to help show where to find these. * As it is, the plugin isn’t showing a specific error, so we need to look lower down in the system. * Cheers, * Leon * Thread Starter [aejaz](https://wordpress.org/support/users/aejaz/) * (@aejaz) * [7 years, 6 months ago](https://wordpress.org/support/topic/cant-make-static-file/#post-11034947) * Hi, * I checked there is not a single error in the server. * I will give my website WordPress credentials can you pls check it out for me. if possible can you pls generate a zip file of the static website. * [http://redmountaintech.imco.sa](http://redmountaintech.imco.sa) * Plugin Author [Leon Stafford](https://wordpress.org/support/users/leonstafford/) * (@leonstafford) * [7 years, 6 months ago](https://wordpress.org/support/topic/cant-make-static-file/#post-11038051) * Hi [@aejaz](https://wordpress.org/support/users/aejaz/), * OK, please message me directly in the Slack group: * [https://join.slack.com/t/wp2static/shared_invite/enQtNDQ4MDM4MjkwNjEwLTVmN2I2MmU4ODI2MWRkNzM4ZGU3YWU4ZGVhMzgwZTc1MDE2OGNmYTFhOGMwM2U0ZTVlYTljYmM2Yjk2ODJlOTk](https://join.slack.com/t/wp2static/shared_invite/enQtNDQ4MDM4MjkwNjEwLTVmN2I2MmU4ODI2MWRkNzM4ZGU3YWU4ZGVhMzgwZTc1MDE2OGNmYTFhOGMwM2U0ZTVlYTljYmM2Yjk2ODJlOTk) * Cheers, * Leon * [grahamsmith83](https://wordpress.org/support/users/grahamsmith83/) * (@grahamsmith83) * [7 years, 6 months ago](https://wordpress.org/support/topic/cant-make-static-file/#post-11041767) * Hi Leon * I’m getting the same error * Have tried the stackoverflow fix of installing php-xml, and getting no errors on server logs * Plugin Author [Leon Stafford](https://wordpress.org/support/users/leonstafford/) * (@leonstafford) * [7 years, 6 months ago](https://wordpress.org/support/topic/cant-make-static-file/#post-11042146) * Hi Graham, * I saw you joined the Slack group, it may be easier to do a bit of back and forth there, to diagnose the cause. * There is also a 6.1.1 release just out today, that could possibly help with things. * Cheers, * Leon * Plugin Author [Leon Stafford](https://wordpress.org/support/users/leonstafford/) * (@leonstafford) * [7 years, 6 months ago](https://wordpress.org/support/topic/cant-make-static-file/#post-11055744) * For any in this thread still experiencing issues, please update to today’s release( 6.2), which solves a few issues. If any persist, please let me know with a new support request. * Cheers, * Leon Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘Can’t Make Static File’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/static-html-output-plugin_cce3eb. svg) * [WP2Static](https://wordpress.org/plugins/static-html-output-plugin/) * [Frequently Asked Questions](https://wordpress.org/plugins/static-html-output-plugin/#faq) * [Support Threads](https://wordpress.org/support/plugin/static-html-output-plugin/) * [Active Topics](https://wordpress.org/support/plugin/static-html-output-plugin/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/static-html-output-plugin/unresolved/) * [Reviews](https://wordpress.org/support/plugin/static-html-output-plugin/reviews/) * 10 replies * 4 participants * Last reply from: [Leon Stafford](https://wordpress.org/support/users/leonstafford/) * Last activity: [7 years, 6 months ago](https://wordpress.org/support/topic/cant-make-static-file/#post-11055744) * Status: resolved