Support » Fixing WordPress » can’t login to wp-admin

  • hello.
    Please help quickly, this is very urgent.
    I was just working on my blog, and I was logged out. I tried entering my username and password, I click enter, the computer thinks a bit, but then it just stops on the login page. I tried logging in by username and password and by wordpress.com multiple times but nothing helps. I didn’t install something or did any changes lately. I’m getting no errors at all.
    Thank you in advance.

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Moderator Steve Stern (sterndata)

    (@sterndata)

    Forum Moderator & Support Team Rep

    It seems that Cloudflare is blocking connections to your wp-admin and wp-login.php URLs. Please contact Cloudflare support.

    It seems like you cached your admin area also. Try to access the site via FTP rename the caching plugin. I also noticed that you are using CloudFlare Firewall. Whitelist your IP from CloudFlare and/or deeply check the Firewall rules. Check this CloudFlare Doc for editing creating or deleting a rule.

    Thread Starter Daniel

    (@davil2008)

    I did whitelist my IP address via cloudflare.
    @sterndata, I created the wp-admin and wp-login.php blocking rules, you say that if I’ll disable them this will solve the problem ?
    And @shuvrojafor, what do you mean by: “Try to access the site via FTP rename the caching plugin”?

    Moderator Steve Stern (sterndata)

    (@sterndata)

    Forum Moderator & Support Team Rep

    I don’t know. But try it and see.

    Maybe try this:

    FAQ Troubleshooting

    Try to disable all your plugins and login back.

    Here’s a article explaining in detail:

    https://www.wpbeginner.com/plugins/how-to-deactivate-all-plugins-when-not-able-to-access-wp-admin/

    Thread Starter Daniel

    (@davil2008)

    @sterndata, H I now tried and it didn’t help.
    @conleywilliam32), I will try this and will report.

    Thread Starter Daniel

    (@davil2008)

    Hi.
    I still didn’t disable all my plugins, but I will do it now.
    However, I have something surprising to report.
    I was also in contact with some other plugin support, and I gave him login info, and he said that yesterday, he logged in without any trouble.
    Can this mean this is an issue with my browser / caching problem etc. ?

    Thread Starter Daniel

    (@davil2008)

    Nope, I tried disabling all plugin from PhpMyAdmin and it didn’t help.

    Thread Starter Daniel

    (@davil2008)

    OK, I tried logging in from another device and logged in successfully. I then tried logging in from incognito mode and logged in successfully. I tried clearing browser history, cache and cookies which didn’t help. any ideas ?

    Thread Starter Daniel

    (@davil2008)

    OK, I think I fixed the issue with proceeding from the link you referred to. Thank you for your support !!

    Thread Starter Daniel

    (@davil2008)

    OOPS, sorry about that, I accidently posted it in the wrong forum, and I can’t delete it now.

Viewing 11 replies - 1 through 11 (of 11 total)
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