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  • mlchaves


    Hi @sarsarheyworth,

    If the email address isn’t working, do you remember your username?

    You can log in or reset your password using the username if you know it.

    If that doesn’t work, you’ll need access to your hosting cPanel area to get into your database. You can find out what the admin email is in the DB and change it there if you need to.

    See Method 3 in this how-to doc.

    If you don’t know what any of this means, you can ask your hosting provider to help you 🙂


    Thread Starter sarsarheyworth


    Thanks mlchaves, about 1 month ago I changed the admin email from to my personal email and even though I got the notification email from wordpress saying it had been changed/updated, when I try to reset password with that email address it says it doesn’t exist.

    I don’t know where or how I get into the inbox of, which is the only email that doesn’t give me a error when trying to reset the password. but without being able to access that inbox, the reset password option doesn’t help me log in.

    My site is hosted by host gator, is that who I should contact to try and get access to that inbox? All emails from word press and host gator have come through to my personal emails that I used when signing up. Any other suggestions to try, please let me know.

    Thankyou so much!



    Hi @sarsarheyworth,

    That admin email address might be a default or ‘catch-all’ mailbox that your email hosting provider set up for you. You might want to check that too.

    Anyway, HostGator has its own docs for password resets. Here’s the one for WordPress.

    You’ll probably want to follow their Manual Password Reset instructions which are the same as what I recommended in Method 3 earlier.

    Good luck,


    • This reply was modified 3 months ago by mlchaves. Reason: Forgot the link
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