Can't login to my dashboard

Viewing 5 replies - 1 through 5 (of 5 total)
  • accuwebhosting

    (@accuwebhosting)

    8 years, 8 months ago

    Hi,

    Access your WordPress directory using an ftp program like filezilla or cPanel File manager.Under public_html, you will find wp-config.php file. Open it and make sure that there is no blank space in the very first line of wp-config.php file.

    Most probably, the plugin in question is onlywire-bookmark-share-button, if you can disable it you will get access to dashboard.

    Thanks,

    Thread Starter bigb6905

    (@bigb6905)

    8 years, 8 months ago

    Thanks for your response.

    The wp-config.php file doesn’t seem to have any issues.

    In File Manager via cPanel, I found the plugin that had been updated today. I renamed it with -TMP appended to the end of the name. This effectively disabled it and I was able to login to my dashboard.

    There was another occurrence of the plugin name within my file manager with a name of ‘onlywire-bookmark-share-button.1.8’ Is it safe to assume that this was the version that was replaced with the update today of 1.9? Can I safely delete the one that I renamed, and then rename ‘.1.8’ to ‘onlywire-bookmark-share-button’ to revert back to the earlier version that functioned correctly?

    Thanks,

    Gyanendra Giri

    (@gyan)

    8 years, 8 months ago

    Hi,
    For now you can revert back to old version of plugin to make it work.
    You can also post this issue in Plugin Support.
    https://wordpress.org/support/plugin/onlywire-bookmark-share-button
    Developers of plugin may fix the issue in new version.

    Thread Starter bigb6905

    (@bigb6905)

    8 years, 8 months ago

    Will the renaming method that I listed about result in the old version being activated again? I get a little tense when I start messing around in the core files and directories of WordPress. 🙂

    accuwebhosting

    (@accuwebhosting)

    8 years, 8 months ago

    Hi,

    Unless the plugin has made significant database changes, you could follow these steps to switch back older version of plugin:

    Download and extract the old version from the plugin repository
    Disable the plugin
    Access your WordPress directory through FTP or cPanel.
    Upload the old plugin directory to wp-content/plugins/.
    Reactivate the plugin

    Note :: It is recommended to take complete backup before you make any changes.

    Thanks,

Viewing 5 replies - 1 through 5 (of 5 total)
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