Support » Plugin: Tawk.To Live Chat » Can’t login to admin screen

  • The tawk plugin for wordpress is preventing me from logging in to my website via wp-admin. I can login indirectly by going to my site and then navigating to the login page, but not through the direct link in my browser via /wp-admin.

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  • Plugin Author tawkto


    Hello rocketrobin,

    Could you please clarify how the plugin is preventing you from logging in to your site?

    The plugin shouldn’t have any relationship with your login at all.

    Could we take a look at the url of your site? So we can help diagnose what the issue is.


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    • This reply was modified 4 years, 5 months ago by Jan Dembowski.
    Thread Starter rocketrobin


    Sure. it is At first I thought it is specific to Google Chrome. I loaded the page on Firefox and IE without incident. What happens is this: When I manually navigate to my website’s admin page via …/wp-admin, instead of loading the page, the php file is downloaded.
    When I open up the downloaded php file to take a look with Notepad, this is what is in there:

    <html><body><script>document.cookie=’humans={IPaddress removed };path=/’;setTimeout(function(){location.reload();}, 1000);</script></body></html>

    Now a new problem: I logged in to the Tawk dashboard and as soon as I did that, I could not login to my website again. Just moments before, I had successfully logged in straight from the wp-admin link. So, I double-checked using IE instead and now the same problem, so it is NOT browser specific after all. I cleared all cookies from the beginning of time and the same result. I de-activated the tawk plugin, and everything went back to normal.

    The only way to login in to my admin screen is to use HTTPS instead of http if the tawk plugin is activated.

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