[resolved] Can't login, no error message, can't reset passwords, tried all trouble-shooting (10 posts)

  1. Christiaan
    Posted 2 years ago #

    I can't login into one of my websites: offthesteps.co.nz

    I get no error message and I can't reset the password. All I get is a loop back to the login page.

    I've tried every single thing here (including disabling plugins/theme, new login file, edit user tables) as well as trying a new .htaccess file:

    I've tried every single thing here:

    And I've manually upgraded to 3.6

    I have other WP installations on same hosting server which are fine.

    mySQL version: 5.1.70-cll
    PHP version: 5.3.25
    Server operating system: Linux

    My web browser: Safari/Google Chrome on Mac OS X 10.8.4

    Any ideas?

  2. esmi
    Forum Moderator
    Posted 2 years ago #

    - switching to the default theme by renaming your current theme's folder inside wp-content/themes and adding "-old" to the end of the folder name using FTP or whatever file management application your host provides.

    - resetting the plugins folder by FTP or phpMyAdmin.

    - re-uploading all files & folders - except the wp-content folder - from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones.

    - running the upgrade manually via wp-admin/upgrade.php

  3. Christiaan
    Posted 2 years ago #

    Thanks Esmi, but as noted above I've already tried all of that.

  4. esmi
    Forum Moderator
    Posted 2 years ago #

    Try checking your site's error logs for messages. Your hosts should be able to help you in accessing your site's error logs.

  5. Christiaan
    Posted 2 years ago #

    Thanks. No error messages.

  6. esmi
    Forum Moderator
    Posted 2 years ago #


    Many hosts experienced problems due to mass attacks recently and temporarily disabled access to wp-admin and/or wp-login.php as a result. Your hosts may be one of them. Try contacting them about it.

  7. Christiaan
    Posted 2 years ago #

    But I do have access to wp-admin and wp-login.php

    They're just looping when I try to log in.

  8. Christiaan
    Posted 2 years ago #

    Okay, perhaps you were right Esmi because all of a sudden I'm in but I didn't do anything. Thanks for your time.

  9. Christiaan
    Posted 2 years ago #

    Actually, a little update. When I logged in all my plugins were deactivated. So it may well be a plugin problem.

    Perhaps why the plugin reset didn't appear to work originally was because of browser caching or something and I just wasn't giving it enough time.

  10. Karissa Skirmont
    Posted 2 years ago #

    Hey Christiaan,
    Since there isn't a way to contact you directly, I'll do it here.

    Did you ever figure out how to do this?

    I am looking to do the same thing. You can reply on http://wordpress.org/support/topic/would-this-be-possible-menu-with-sub-nav-changing-on-mouse-over


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