Can't login after upgrade to 2.9.2 (10 posts)

  1. allyanders
    Posted 6 years ago #

    I recently updated one of my sites to 2.9.2 and everything seemed to be going fine. Then last friday a user called me to say she couldn't login. When I tried to login myself this morning, I couldn't login either.

    Here's the errors I get:

    ERROR: Incorrect password. Lost your password?
    ERROR: Cookies are blocked or not supported by your browser. You must enable cookies to use WordPress.

    I was fairly certain it was the right password. And I have cookies enabled on all my browsers.

    I went into the database and reset my password. I get the same errors.

    I also searched the forums and didn't find a resolution that worked. I tried deleting and reinstalling my wp-login file as instructed here: http://codex.wordpress.org/Login_Trouble

    Could it be a plugin issue? I used the site with new version for several days without any problem. I do have two login plugins installed (login lockdown and chapsecure) as I had a problem with two of my other sites getting hacked when I was on 2.8.4. I have not tested deactivating all the plugins yet (it always freaks me out a bit when I do that. :))

    When I tried to reset my password via the forgot link password option, I got the initial email, but when I click on the link it brings up a blank page.

    I'd really appreciate any thoughts and help with this. Let me know if you need any additional info.

    Thanks so much!!

  2. allyanders
    Posted 6 years ago #

    Getting rid of the plugins didn't help.

    Things on the front side are working fine. I just got an email requesting that I moderate a comment that was just posted. When I click on the admin link to approve it, I get a blank page. No dashboard. No request that I login. No error. Nothing.

  3. allyanders
    Posted 6 years ago #

    Now for a new problem. I changed my password again, via the database. When I login, I don't get an error. I get a blank wp-login page. I think I saw that addressed here on the forums. Will give that a look.

  4. allyanders
    Posted 6 years ago #

    No luck with the blank page either. I checked my error logs, see nothing related there.

  5. allyanders
    Posted 6 years ago #

    One more thing to report before I give up... I use w.bloggar sometimes to add posts to my blogs. I can post to this blog just fine using this program. So it's got to be something with the wordpress dashboard or a plugin or something. It's not a password, obviously, since I can login and post via w.bloggar. It's not a database or connectivity issue. And I don't think it was ever an incorrect password or cookie issue.

    I rebooted my computer. Cleared out cookies. Cleared my cache. Restarted my browser. And tried in Firefox and Chrome.

    Nothing now but a white screen.

  6. henkholland
    Posted 6 years ago #

    Hi Ally,

    For the moment I would try two things:
    1. Go through FTP like Filezilla to your server and delete the two plugins.
    2. Re-upload wp-admin and wp-includes. From a freshly downloaded and on your PC unzipped copy of WordPress.

  7. allyanders
    Posted 6 years ago #

    Yes, I tried that as well. Deleting the plugins and fresh upload of admin & includes.

    Still the white screen of nothingness.

    Thanks for the suggestion.

  8. esmi
    Forum Moderator
    Posted 6 years ago #

    Site url?

  9. allyanders
    Posted 6 years ago #

  10. allyanders
    Posted 6 years ago #

    After much searching, my husband finally determined that it was a hacker who got in through a subdomain.

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