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  • Plugin Support Ultimate Member Support


    Hi @deryck,

    Make sure that you are using the latest version of the Ultimate member.
    Do a conflict test, so we can rule out any theme or plugin conflict and see if this helps. How to do a plugin/theme conflict test?
    If you have caching plugins e.g. W3 Total Cache or WP Rocket, please exclude ultimate member pages from cache.


    Thread Starter Deryck


    Hi @ ultimatemembersupport,

    I finally solved it. The problem was that the login form was loaded in a modal box and even if it was not always seen, it was loaded. I can’t have the login form and the recovery form on the same page. That causes the error.

    Thanks and Regards.

    Thanks for creating this thread, I had the same issue!

    FYI – We had both the login & registration short codes in a modal pop-up window that was loaded on every single page including the Password reset, even though visually the login & registration were hidden they were still loading causing the password reset to fail.

    TIPS: Make sure that the PW reset is the only shortcode from this plugin on the page and it should work mint!


Viewing 3 replies - 1 through 3 (of 3 total)
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