Support » Plugin: Redis Object Cache » Can’t login after enabling object cache

  • Resolved dcivera

    (@dcivera)


    Hello,

    For some reason. I can’t login into WordPress after I enable object caching and have to disable it.

    I don’t know if it’s related, but I can’t flush the cache once it’s enabled (get an error saying “Object cache could not be flushed.”)

    I tried wp cache flush and redis-cli flushall.

    I tried to disable all my plugin. I also didn’t find any errors in the Apache or redis-server logs.

    I noticed that the file object-cache.php doesn’t get created in /wp-content. I only have the advanced-cache.php

    Finally, here’s the result when I run diagnostic after enabling the cache. Thanks a lot for your help.

    Status: Connected
    Client: PhpRedis (v5.1.1)
    Drop-in: Valid
    Ping: 1
    Redis Extension: 5.1.1
    Predis Client: 1.1.1
    PHP Version: 7.4.3
    Redis Version: 5.0.7
    Multisite: No
    Global Prefix: "theprefix"
    Blog Prefix: "theprefix"
    WP_REDIS_DATABASE: 1
    WP_CACHE_KEY_SALT: "thesalt"
    WP_REDIS_PASSWORD: "****************************************************************"
    Global Groups: {
        "0": "blog-details",
        "1": "blog-id-cache",
        "2": "blog-lookup",
        "3": "global-posts",
        "4": "networks",
        "5": "rss",
        "6": "sites",
        "7": "site-details",
        "8": "site-lookup",
        "9": "site-options",
        "10": "site-transient",
        "11": "users",
        "12": "useremail",
        "13": "userlogins",
        "14": "usermeta",
        "15": "user_meta",
        "16": "userslugs",
        "33": "blog_meta"
    }
    Ignored Groups: [
        "counts",
        "plugins",
        "themes"
    ]
    Unflushable Groups: []
    Dropins: 
     - advanced-cache.php v by 
     - Redis Object Cache Drop-In v1.5.9 by Till Krüss
    Plugins: 
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     - Health Check & Troubleshooting v1.4.4 by The WordPress.org community (Active)
     - Hello Dolly v1.7.2 by Matt Mullenweg (Active)
     - Inactive Logout v1.9.5 by Deepen Bajracharya (Inactive)
     - Redis Object Cache v1.5.9 by Till Krüss (Active)
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    • This topic was modified 1 year, 2 months ago by dcivera.
Viewing 12 replies - 16 through 27 (of 27 total)
  • Plugin Author Till Krüss

    (@tillkruess)

    You can try one more thing:

    
    wp transient delete --all
    wp cache flush
    

    And see if that resolves the login issue.

    Thread Starter dcivera

    (@dcivera)

    Thanks again. Unfortunately, that didn’t work either.

    If it is the SSL, the silver lining is that once we go live, we’ll move the site to Cloudflare, get rid of the current certificate, and so I’m hoping that it will fix the issue. Otherwise, I have no idea how I’m going to do persistent object caching. I really wanted to use your plugin.

    Again, I really appreciated your help in this. I have to give you 5 stars just for sticking with this 🙂

    Thread Starter dcivera

    (@dcivera)

    In case you have an epiphany, here’ the Apache log when I’m trying to login:

    
    MY_IP_ADDRESS - - [20/May/2020:19:15:02 -0400] "POST /wp-admin/admin-ajax.php HTTP/2.0" 200 418 "https://domain.tld/wp-login.php?redirect_to=https%3A%2F%2Fdomain.tld%2Fwp-admin%2F&reauth=1" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_4) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.1 Safari/605.1.15"
    MY_IP_ADDRESS - - [20/May/2020:19:15:06 -0400] "POST /wp-login.php HTTP/2.0" 302 0 "https://domain.tld/wp-login.php?redirect_to=https%3A%2F%2Fdomain.tld%2Fwp-admin%2F&reauth=1" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_4) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.1 Safari/605.1.15"
    MY_IP_ADDRESS - - [20/May/2020:19:15:06 -0400] "GET /wp-admin/ HTTP/2.0" 302 0 "https://domain.tld/wp-login.php?redirect_to=https%3A%2F%2Fdomain.tld%2Fwp-admin%2F&reauth=1" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_4) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.1 Safari/605.1.15"
    MY_IP_ADDRESS - - [20/May/2020:19:15:07 -0400] "GET /wp-login.php?redirect_to=https%3A%2F%2Fdomain.tld%2Fwp-admin%2F&reauth=1 HTTP/2.0" 200 2054 "https://domain.tld/wp-login.php?redirect_to=https%3A%2F%2Fdomain.tld%2Fwp-admin%2F&reauth=1" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_4) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.1 Safari/605.1.15"
    
    • This reply was modified 1 year, 2 months ago by dcivera.
    Plugin Author Till Krüss

    (@tillkruess)

    Can you post a screenshot of the Chrome network log after attempting to log in.

    That double 302 looks wrong.

    Thread Starter dcivera

    (@dcivera)

    Here’s a link to the HAR file.

    https://share.getcloudapp.com/8LujzbyO

    I started recording just before entering the password and stop as soon as I’m back to the login screen again.

    I assumed the double 302 was because I have the 2FA plugin, so I enter the login/pass, then the one-time token. I had this plugin deactivated since starting this thread (even before actually). I just reactivated it now, because I’m pretty sure it’s not the reason for the issue.

    Plugin Author Till Krüss

    (@tillkruess)

    Shoot me an email at support |at| wprediscache |dot| com.

    Thread Starter dcivera

    (@dcivera)

    Ok, Till solved the issue. I was using the rename-command feature to rename commands in /etc/redis and it was creating issues. Now, please note that this is really hard to detect because it doesn’t show up in the Redis error logs and WordPress doesn’t tell you squat.

    Thanks a million to Till. It’s no wonder his plugin is so popular. His support is really appreciated.

    Hi, I experienced a similar loop today after updating to 2.02

    But it was strange, it sent to for login to another website on the same server. For instance, trying to login to wikitip.info/wp-admin redirected me to the login page of longmen.eu website.

    I had to delete Redis plugin from ALL websites on the server, flush opcache so I can regain access to wikitip.info

    Deleting all browser cookies did not help, tried that prior to deleting. Also, the server restart did not help.

    Later I will try adding the plugin back site by site to see what happens.

    Plugin Author Till Krüss

    (@tillkruess)

    @rvencu: That sounds like your using the same Redis database for multiple WordPress installations.

    Try setting a prefix, or different database number for each site.

    Yes, sounds like this. However the strangeness persists
    – I deleted all Redis cache plugins and I still have one website pulling data from another website database
    – I have upgraded from version 1.6.3 and before there was no problem with the sites separation. At very least the upgrade should alert me to watch that issue…

    Fixed by uninstalling the redis extension from PHP. Will add them back in order with site separation.

    Plugin Author Till Krüss

    (@tillkruess)

    Thanks for the details @rvencu, can you open an issue on GitHub, or a separate topic in the forums to track your specific issue?

    https://github.com/rhubarbgroup/redis-cache/issues

Viewing 12 replies - 16 through 27 (of 27 total)
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