Support » Plugin: WooCommerce » Can’t log out of woocommerce.com

  • Why can’t we log out of woocommerce.com so that we can switch accounts so that I can download purchased plugins for my client? I log out of woo and when I click login in just takes me back to my account. I log out of wordpress.com and it still takes me back to my account. WHY DON’T ANY OF THE LOG OUT BUTTONS ACTUALLY WORK?!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support gabrielfuentes

    (@gabrielfuentes)

    Hi there!

    Oftentimes something like this can be affected by your browser’s cache. I would suggest that you try clearing the cache/cookies and then try it again. You could also try from a different browser or device.

    Here is a support page that can walk you through that: https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache

    I hope that helps.

    Thread Starter graftedin

    (@graftedin)

    This shouldn’t be a cache issue. I’ve been doing this for 20 years…..if they aren’t handling expiring the cookies properly then we won’t be logged out.

    When I click log out in a wordpress site it logs me out. Any other site I that I click log out on….IT LOGS ME OUT. When I click log out on woo or wordpress.com it doesn’t log me out. And having the login through wordpress.com instead of through woo is complicating the issue.

    ALL of this is compounded by not having support that will actually respond to you.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    For pro or commercial product support please contact the developer directly on their site. This includes any pre-sales topics as well.

    As the developer is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

Viewing 3 replies - 1 through 3 (of 3 total)
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