Support » Plugin: GiveWP - Donation Plugin and Fundraising Platform » Cant log out of paypal to use another paypal account.

  • There’s no general free support when you have issues with connecting the paypal and stripe account. I’ve been trying to disconnect a Paypal account to sign on to another paypal account but it keeps me in a non-sign out loop. It’s frustrating.

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  • Plugin Support Rick Alday


    Hi @pennylovecollc,

    I replied to your ticket yesterday. Were you able to try the workaround in the link I sent you?



    Hi…I watched your video and it seems to skip over the issue that is my hangup. My GIve WP does exactly as you show but when it gives the error and says to contact PayPal and then you choose disconnect that’s where the problem is. I noticed your logout window spinning and not changing. You clicked it again and it did the same and then suddenly your screen went to a fresh logon screen. What did you do b/t the stuck on logging out window and back to the fresh sign into PayPal screen? That’s my issue. I’ve been working on it for uncountable hours. Thanks

    Are you going to write anymore with this b/c it still is going on and messes everything up for us if we can’t use PayPal. And other’s are having the same issue.

    I agree…it’s quite odd on your video you can tell it skips over that part and your last post was 7 months ago which means we have all been trying to solve this on our own for at least 7 months!

    Plugin Contributor Ben Meredith


    Hey folks!

    First, I want to apologize: I was under the incorrect impression that this issue was only affecting *sandbox* (testing) PayPal accounts, and that’s part of the reason that this issue slipped off of my radar. I discovered in digging into it today that the issue is less about it being a sandbox account, and more about it being an account that is under review on PayPal’s side. That’s my oversight for sure.

    That said, two things:

    1. We are looking into a fix that will prevent this from happening
    2. I made a screencast showing you how to resolve it in the meantime. The password to view the screencast is “PayPal” (no quotes, but capitalization matters)

    Important notes from the screencast:

    1. The SQL Buddy plugin is super powerful, and you can really mess up your site if you don’t know what you’re doing. Have a backup ready if you’re unsure about things.
    2. If you are in GiveWP test mode, the option you are looking to remove is give_paypal_commerce_sandbox_account but if you are not in test mode, it’s give_paypal_commerce_live_account
    3. The table you should be looking in is the wp_options table. Your site may have a different prefix than wp_.

    Let us know if you have any problems.

Viewing 5 replies - 1 through 5 (of 5 total)
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