• Resolved mariambadr

    (@mariambadr)


    Hello,

    My problem is when I try to install site kit plugin to my site in wordpress, I can’t continue all steps, that’s because when I start with the page says:

    “Welcome to Site Kit! Let’s get you set up.
    To verify that you own mwsoo3a.com and help set up your Search Console property, sitekit.withgoogle.com wants to access mwsoo3a.com and your Google Account data.
    You’ll need to sign in with your Google Account to start the process.

    1
    Verify site ownership
    2
    Allow mwsoo3a.com to access Google Account data
    3
    Set up Search Console
    Sign in with Google”

    & when I press “Sign In With Google” the page is reloaded only, without taking me to the page which will ask me to choose google account to sign in.

    I don’t know what should I do, even I tried to do these steps:.
    1- update wordpress.
    2- update site kit plugin.
    3- remove & reinstall site kit plugin 3 times.
    4- clear cash & browser history 3 times.
    5- log out from my google E-mail then do the setup.
    6- log in to my google E-mail then do the setup.

    Please help me…

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter mariambadr

    (@mariambadr)

    website health

    
    ### wp-core ###
    
    version: 5.4.2
    site_language: en_GB
    user_language: en_GB
    timezone: +00:00
    permalink: /%postname%/
    https_status: true
    user_registration: 0
    default_comment_status: open
    multisite: false
    user_count: 1
    dotorg_communication: true
    
    ### wp-paths-sizes ###
    
    wordpress_path: /home/u132436828/domains/sciphilia.com/public_html
    wordpress_size: 106.28 MB (111443558 bytes)
    uploads_path: /home/u132436828/domains/sciphilia.com/public_html/wp-content/uploads
    uploads_size: 8.83 MB (9260082 bytes)
    themes_path: /home/u132436828/domains/sciphilia.com/public_html/wp-content/themes
    themes_size: 4.23 MB (4435995 bytes)
    plugins_path: /home/u132436828/domains/sciphilia.com/public_html/wp-content/plugins
    plugins_size: 40.11 MB (42063531 bytes)
    database_size: 4.47 MB (4685824 bytes)
    total_size: 163.93 MB (171888990 bytes)
    
    ### wp-active-theme ###
    
    name: Hello Elementor (hello-elementor)
    version: 2.3.0
    author: Elementor Team
    author_website: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
    parent_theme: none
    theme_features: menus, post-thumbnails, automatic-feed-links, title-tag, html5, custom-logo, editor-style, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider
    theme_path: /home/u132436828/domains/sciphilia.com/public_html/wp-content/themes/hello-elementor
    
    ### wp-themes-inactive (3) ###
    
    Twenty Nineteen: version: 1.5, author: WordPress Team (latest version: 1.6)
    Twenty Seventeen: version: 2.3, author: the WordPress team
    Twenty Twenty: version: 1.2, author: the WordPress team (latest version: 1.4)
    
    ### wp-plugins-active (5) ###
    
    All-in-One WP Migration: version: 7.24, author: ServMask
    Elementor: version: 2.9.13, author: Elementor.com
    LiteSpeed Cache: version: 3.2.3.2, author: LiteSpeed Technologies
    Site Kit by Google: version: 1.10.0, author: Google
    WPForms Lite: version: 1.6.1, author: WPForms
    
    ### wp-plugins-inactive (2) ###
    
    Akismet Anti-Spam: version: 4.1.5, author: Automattic (latest version: 4.1.6)
    Hello Dolly: version: 1.7.2, author: Matt Mullenweg
    
    ### wp-media ###
    
    image_editor: WP_Image_Editor_Imagick
    imagick_module_version: 1684
    imagemagick_version: ImageMagick 6.9.4-10 Q16 x86_64 2017-05-23 http://www.imagemagick.org
    imagick_limits: 
    	imagick::RESOURCETYPE_AREA: 503 GB
    	imagick::RESOURCETYPE_DISK: 1.844674407371E+19
    	imagick::RESOURCETYPE_FILE: 37500
    	imagick::RESOURCETYPE_MAP: 503 GB
    	imagick::RESOURCETYPE_MEMORY: 252 GB
    	imagick::RESOURCETYPE_THREAD: 1
    gd_version: bundled (2.1.0 compatible)
    ghostscript_version: 9.25
    
    ### wp-server ###
    
    server_architecture: Linux 3.10.0-962.3.2.lve1.5.32.el7.x86_64 x86_64
    httpd_software: LiteSpeed
    php_version: 7.2.29 64bit
    php_sapi: litespeed
    max_input_variables: 5000
    time_limit: 240
    memory_limit: 512M
    max_input_time: 240
    upload_max_size: 256M
    php_post_max_size: 256M
    curl_version: 7.62.0 OpenSSL/1.0.2k
    suhosin: false
    imagick_availability: true
    htaccess_extra_rules: true
    
    ### wp-database ###
    
    extension: mysqli
    server_version: 10.4.13-MariaDB
    client_version: mysqlnd 5.0.12-dev - 20150407 - $Id: 3591daad22de08524295e1bd073aceeff11e6579 $
    
    ### wp-constants ###
    
    WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /home/u132436828/domains/sciphilia.com/public_html/wp-content
    WP_PLUGIN_DIR: /home/u132436828/domains/sciphilia.com/public_html/wp-content/plugins
    WP_MAX_MEMORY_LIMIT: 512M
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: true
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: false
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_LOCAL_DEV: undefined
    DB_CHARSET: utf8
    DB_COLLATE: undefined
    
    ### wp-filesystem ###
    
    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable
    
    ### wpforms ###
    
    version: 1.6.1
    license: false
    lite: Jun 28, 2020 @ 5:47am
    total_forms: 1
    total_entries: undefined
    
    ### google-site-kit ###
    
    version: 1.10.0
    php_version: 7.2.29
    wp_version: 5.4.2
    reference_url: https://sciphilia.com
    amp_mode: no
    site_status: not-connected
    user_status: not authenticated
    active_modules: site-verification, search-console
    required_scopes: 
    	openid: ⭕
    	https://www.googleapis.com/auth/userinfo.profile: ⭕
    	https://www.googleapis.com/auth/userinfo.email: ⭕
    	https://www.googleapis.com/auth/siteverification: ⭕
    	https://www.googleapis.com/auth/webmasters: ⭕
    search_console_property: none
    
    
    Plugin Support James Osborne

    (@jamesosborne)

    @mariambadr Thanks for getting in touch, hopefully we can assist. Please share the following information:
    1. As the setup process references mwsoo3a.com and the Site Kit URL references another URL can you inform me if you’ve used a staging or backup and restore plugin in order to setup this site, sciphilia.com?
    2. Did you recently move to a https site, or did you attempt Site Kit setup previously with a non secure site?
    3. Do you have Site Kit connected successfully on any other sites?

    If you’d like to attempt setup once more please try resetting Site Kit before atempting setup using a Chrome browser incognito mode. This would rule out browser caching or extensions impacting setup.

    Thread Starter mariambadr

    (@mariambadr)

    Hi @jamesosborne, sorry for this confusion it was mistyping form my side.
    I’m trying setup Google kit on my new site sciphilia.com not mwsoo3a.com

    2-I installed the SSL to my newly registered domain a week ago and tried to set up google kit plugin for the first time today

    3-no, this is the first time to use this plugin.

    Ps, I already tried to use incognito mode and get the same issue.

    thanks for your response.

    Plugin Support James Osborne

    (@jamesosborne)

    @mariambadr Many thanks for the follow up. So we can try and determine the problem can you inform me of the below:
    1. From any other sites using the same hosting platform can you attempt Site Kit setup and check for the same issue?
    2. Do you have access to Google services from your current location?

    Thread Starter mariambadr

    (@mariambadr)

    @jamesosborne created a subdomain for a quick test and got the same issue, the sign up to google account reloads

    2- Yes, I even tried to use vpn, same issue.

    Plugin Support James Osborne

    (@jamesosborne)

    @mariambadr May I ask who you are using for your website hosting and your current location? You may be encountering the same issue as some users reported in this GitHub issue.

    @mariambadr since we have not heard from you, I am marking your topic as resolved. If you need further assistance, please open a new support topic.

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Can’t log-in with google when I setup site kit’ is closed to new replies.