Can’t log in to my admin page

Viewing 9 replies - 1 through 9 (of 9 total)
  • korikori

    (@noregrets)

    7 years, 5 months ago

    Try disabling the wordpress-importer plugin by renaming it in the wp-content/plugins directory. You can then consider updating all installed plugins and themes, and you could also check your PHP version in the process – should be visible within your hosting account’s control panel.

    Thread Starter minefield

    (@minefield)

    7 years, 5 months ago

    Is there any way of doing any of this when I can’t access my admin panel? I can’t access anything at all except my published website.

    korikori

    (@noregrets)

    7 years, 5 months ago

    This depends on your web hosting provider. In addition to your WordPress Dashboard, your provider should have given you access to some sort of a Control Panel interface, where you manage various other services, such as email, FTP, DNS and the like. If you have access to such interface, and/or you have access to the site via FTP, you can rename the wordpress-importer directory to something else, such as wordpress-importer-bak, for example. You should be able to log in the Dashboard at this point.

    wisconsinwebsites

    (@wisconsinwebsites)

    7 years, 5 months ago

    Did you recover your website just before?

    Thread Starter minefield

    (@minefield)

    7 years, 5 months ago

    No, I didn’t do anything special just before, no idea why this happened. I’m currently looking at my control panel (from my web host) trying to find the “wordpress-importer directory” (as described by korikori above).

    korikori

    (@noregrets)

    7 years, 4 months ago

    I see that your login page is back up – did you find a fix, and what was it?

    Thread Starter minefield

    (@minefield)

    7 years, 4 months ago

    I contacted my website provider, and they told me I needed to downgrade my php because it wasn’t compatible with my plugins. So I downgraded my php to a very old version, then I could log in and update all my plugins and after that upgrade my php again.

    This happened because I haven’t been using my website for a long time, thus I haven’t really remembered that I needed to do this regularly.

    Thank you so much for the help on here. It’s much appreciated.

    Thread Starter minefield

    (@minefield)

    7 years, 4 months ago

    I was going to post about it here, but forgot. Thanks for the reminder.

    korikori

    (@noregrets)

    7 years, 4 months ago

    Glad that you managed to resolve the issue.

Viewing 9 replies - 1 through 9 (of 9 total)

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