Support » Fixing WordPress » Can't log in but client can

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  • Oh, btw, the client is hosted on IIS

    If you can’t log in to her wordpress site at can you log in at

    Sometimes there are plugins that do things to your admin, such as the Theme My Login plugin. Does it work when you go to wp-login.php?

    when you say ‘can’t’ what does that mean?

    Error messages? How does it fail?

    Oh, apologies, of course.

    No messages, no nothing, I just get the login screen again.

    I go to which redirects to:

    (obviously I’ve changed the domain there)

    I enter username and password, it thinks for a moment, and comes back with the same login screen, no error message. It gives me back my username, but not the password.

    I’ve tried with ‘remember me’ and without.

    I’m just off to try it on another IP address.


    Yup, I’d recommend that, as that’s a pretty strange situation

    It didn’t work on the other IP.

    I’ll make as much effort as I possibly can to check I’ve got the right un / pwd tomorrow, I’m confident enough that I have to go public on here, given I know what I’m doing and I have two accounts’ details, but that’s all I can think atm.

    Any other ideas, yell, please

    I just had this issue and I found the problem was a piece of access code in the .htaccess file inside the wp-admin folder. It was written to only grant access to the owners ip. I solved it by adding an allow string to the code with my ip.

    Here’s an example of what the code may look like:
    <FilesMatch “.*”>
    Order Deny,Allow
    Deny from all
    Allow from (owners ip here without brackets)
    Allow from (your ip here no brackets)

Viewing 8 replies - 1 through 8 (of 8 total)
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