Support » Plugin: Chitika » Can't log in

  • rptoma

    (@rptoma)


    Hello!
    I have just installed the Chitika plugin on my site but whenever I try to log in, it says: “Error connecting to validation server to verify your username, please try again later. You can manually verify that you have entered the correct username by logging into the Chitika Publisher Panel and matching the name in the top right of the navigation bar, near support and account. Please note that your email is not your username.” . The account and the password are correctly written ( just like on chitika.com). Can you help me?

    https://wordpress.org/plugins/chitika-premium/

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  • Chitika Official

    (@chitika-official)

    Hi rptoma,

    Chitika Support here! There is a bug our engineering team is working on causing that error message to show with correct credentials. The ads should be installed correctly on your site regardless of the error message. 🙂 Hope that helps — let me know if there is anything else I can answer! You can also feel free to email support@chitika.com with any other questions.

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