Can’t load Installed Plugins Page in Dashboard Plugins Menu

  • madmacks

    (@madmacks)


    2 years, 6 months ago

    My installation (on a hosted sit by MacHighway) works fine with the exception that when I click on the Plugins:Installed Plugins link I get a white death screen. Yesterday I installed “The Events Calendar” plugin using the Dashboard. Everything went well and I was able to access the plugin, configure it, etc. This morning I ran Health Check and it reported several issues, like upgrading to a newer version of PHP, removing unused plugins and themes,etc. I did the upgrade to PHP and removed the unused plugins and themes no problem. The site functioned fine when I browsed it as a user. So I went back to the Dashboard to do some additional calendar plugin configurations and add more calendar events. But, when I clicked on Plugins:Installed Plugins I screen just goes blank..

    I searched this site and found a very similar thread (closed now) and tried the options it referenced. I was able to reinstall the plugin manually and things still work from an end user perspective; calendar links work, events display etc, but I still get a dead whit screen when I click on Plugins:Installed Plugins. So I modified the debug options and tried again. In the generated log file I get the following:

    [14-Oct-2021 23:46:12 UTC] PHP Fatal error: Allowed memory size of 41943040 bytes exhausted (tried to allocate 32768 bytes) in /home/xxx/xxx.org/wp-content/plugins/the-events-calendar/src/Tribe/Query.php on line 210

    [14-Oct-2021 23:46:12 UTC] PHP Fatal error: Allowed memory size of 41943040 bytes exhausted (tried to allocate 20480 bytes) in /home/xxx/xxx.org/wp-includes/class-wp-hook.php on line 296

    So, can anyone shed light on to the meaning of these error lines? It appears to be an out of memory error, but beyond that I have no idea… But as I look at the referenced files it looks like it could be database read error due to a corrupt record maybe? Help!

    • This topic was modified 2 years, 6 months ago by madmacks.
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  • George Appiah

    (@gappiah)

    2 years, 6 months ago

    It appears to be an out of memory error,

    It is exactly that. There could as well be some other issue at play, but the error message you posted is exactly an OOM error.

    You need to increase the amount of memory available to PHP. Your current setting of 42MB is very low for a WordPress site running such a major plugin. Definitely push that up, 128MB or even 256MB, if your server has the memory.

    Follow the official guide.

    Thread Starter madmacks

    (@madmacks)

    2 years, 6 months ago

    Perfect! Memory was set to 32M. I bumped it up to 96M as a test and things work fine and the panel loads. I’ll do some research to see what an optimal setting is.

    THANK YOU!

Viewing 2 replies - 1 through 2 (of 2 total)
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