Support » Fixing WordPress » Can’t load images to media library

  • I am not able to upload images to the media library of my website. It starts the process and then times out with an error. My daughter is able to do it on her computer so any ideas?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator James Huff

    (@macmanx)

    Volunteer Moderator

    First, please make sure that your browser is up to date: https://browsehappy.com/

    If it is not, please try updating your browser or switching to a different browser.

    If it is, please do these two things:

    1. Try clearing your browser’s cache and cookies.

    2. Try with all browser extensions or add-ons temporarily disabled.

    Please let us know how each step goes for you, and which browser (and version of) you’re using if you’re still having trouble.

    Thanks for helping
    Chrome is updated
    cleared cache and cookies
    temporarily disabled extensions and add ons
    There was no change

    Moderator James Huff

    (@macmanx)

    Volunteer Moderator

    Which browser is your daughter running?

    My daughter is using Chrome on her computer.

    Moderator James Huff

    (@macmanx)

    Volunteer Moderator

    Both the same version?

Viewing 5 replies - 1 through 5 (of 5 total)
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