Can’t Issue Refunds In Sandbox

  • tchocky

    (@tchocky)


    6 years, 8 months ago

    Hello –

    I’ve seen a few posts on here about people having a hard time with refunds. I followed the steps and I’m still having issues.

    I placed a test order, waited overnight for the transaction to settle at Authorize.net, and waited for the order to be marked as ‘Completed’ in WooCommerce. However, when go to do a refund and hover over the “Refund via Payment Gateway” button I get the error message “The payment gateway used to place this order does not support does not support automatic refunds”.

    I am in Sandbox mode but that shouldn’t have any effect. Am I doing something wrong?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author nazrulhassanmca

    (@nazrulhassanmca)

    6 years, 8 months ago

    Make sure you are using authorize and capture

    and when transaction is settled overnight the refund would work fine

    if transaction is settled it would result in Void

    However i juste tested a previously settled transaction with auth and capture the same amount of order total

    it resulted in this

    This transaction has been approved. on 20-Aug-2017 04:44:20 UTCwith Transaction ID = 40005928111 using CREDIT and authorization code

    Also i received the email of refund from authorize.net

    And all is in sandbox mode

    Plugin Author nazrulhassanmca

    (@nazrulhassanmca)

    6 years, 8 months ago

    And “and waited for the order to be marked as ‘Completed’ in WooCommerce.”

    this part i dont think order is marked completed automatically you need to manually mark order as complete onc you ship physical items but if you are selling only downloadable goods the order is marked completed as soon as payment is made

    Note: Once there is successful transaction it will lead to settlement

    Thread Starter tchocky

    (@tchocky)

    6 years, 8 months ago

    Yes – all of my settings are exactly like you said. It was a virtual product to it automatically so set to ‘completed’. Anything else I should check? Thanks!

    Plugin Author nazrulhassanmca

    (@nazrulhassanmca)

    6 years, 8 months ago

    My Settings are this http://imgur.com/a/7WDcF and refund works after settlement in sandbox

    Thread Starter tchocky

    (@tchocky)

    6 years, 8 months ago

    Mine are the same except Cartspan which I don’t use.

Viewing 5 replies - 1 through 5 (of 5 total)
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