Support » Plugin: WooCommerce » Cant Install the Plugin on WordPress 4.9.5

  • Resolved neni1006

    (@neni1006)


    I have installed the woocommerce plugin which I got from my Purchased theme..
    All the plugins related to woocommerce was installed and activated well. But except Woocommerce and Revslider plugins causing issue.. Ones I tried to install any of there 2 plugins, the site was corrupting and showing 500 error.. By changing the folder name from FTP, then the website working well…

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Andrew

    (@slash1andy)

    Automattic Happiness Engineer

    Hey there!

    Please do not use a version of WooCommerce that you get from anywhere else except here on WordPress.org, as there is no way to verify that it’s the right plugin.

    Please try uninstalling that version, and then installing it from the dashboard in your WordPress site. Try to activate it with no other plugins active, including those other plugins for WooCommerce.

    neni1006

    (@neni1006)

    HI,

    Thanks for the support..

    As you said I tried by de-activating all other plugins and deleted the woocommerce and from wordpress.org I installed woocommerce plugin.. But still I am getting 500 error.

    Soft79

    (@josk79)

    Enable WP_DEBUG and WP_DEBUG_LOG, try enabling WC again and check out the error message in wp-content/debug.log

    Plugin Support Shane Eckert

    (@shaneeckert)

    Automattic Happiness Engineer

    Hey neni1006,

    josk79 has a great suggestion. Can you try that and let us know how it goes?

    That 500 error is server side and it’s super unspecific. The logs should give us more detail. As well, you can ask your hosting provider to provide you with error logs or take a look for you at where the 500 errors are coming from.

    Plugin Support Joel Williams

    (@joelwills)

    Automattic Happiness Engineer

    Hi there!

    There hasn’t been a reply for a while so I’m going to close this ticket.

    If you’re still having problems please open a new ticket, thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
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