Title: Can’t install properly.
Last modified: March 14, 2018

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# Can’t install properly.

 *  Resolved [churchinchicago](https://wordpress.org/support/users/churchinchicago/)
 * (@churchinchicago)
 * [8 years, 5 months ago](https://wordpress.org/support/topic/cant-install-properly/)
 * I was trying to access the Product CSV Import Export (Basic) plug-in on my system,
   and found it was missing! I don’t how that could have been, I didn’t intentionally
   delete it. I tried re-intalling with an up-to-date version (1.4.3), but when 
   I tried to activate the plug-in, I got a message “Sorry, you are not allowed 
   to access this page.” The plug-in shows up as having been installed, but there
   is not an Import Export button available, which I believe should be present.
 * Can anyone provide assistance how I can get this plug-in properly installed?

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [mujeebur](https://wordpress.org/support/users/mujeebur/)
 * (@mujeebur)
 * [8 years, 5 months ago](https://wordpress.org/support/topic/cant-install-properly/#post-10076546)
 * Hi [@churchinchicago](https://wordpress.org/support/users/churchinchicago/),
 * Try by deleting the plugin directory directly from your WordPress installation’s**
   wp-contents/plugins/product-csv-import-export-for-woocommerc**e directory and
   then install the plugin as a fresh install.
 * If issue persists, please reach us via [support](http://support.xadapter.com/hc/en-us/requests/new?).
 *  Thread Starter [churchinchicago](https://wordpress.org/support/users/churchinchicago/)
 * (@churchinchicago)
 * [8 years, 5 months ago](https://wordpress.org/support/topic/cant-install-properly/#post-10078686)
 * I tried doing this (deleting the plugin directory and reinstalling the plugin)
   but I still get a “Sorry, you are not allowed to access this page” message when
   activating the plug-in.
 *  [mujeebur](https://wordpress.org/support/users/mujeebur/)
 * (@mujeebur)
 * [8 years, 5 months ago](https://wordpress.org/support/topic/cant-install-properly/#post-10080736)
 * Hi [@churchinchicago](https://wordpress.org/support/users/churchinchicago/),
 * Please reach us via [support](http://support.xadapter.com/hc/en-us/requests/new?).

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Can’t install properly.’ is closed to new replies.

 * ![](https://ps.w.org/product-import-export-for-woo/assets/icon-256x256.gif?rev
   =3122891)
 * [Product Import Export for WooCommerce - Import Export Product CSV Suite](https://wordpress.org/plugins/product-import-export-for-woo/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/product-import-export-for-woo/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/product-import-export-for-woo/)
 * [Active Topics](https://wordpress.org/support/plugin/product-import-export-for-woo/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/product-import-export-for-woo/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/product-import-export-for-woo/reviews/)

## Tags

 * [installation](https://wordpress.org/support/topic-tag/installation/)

 * 3 replies
 * 2 participants
 * Last reply from: [mujeebur](https://wordpress.org/support/users/mujeebur/)
 * Last activity: [8 years, 5 months ago](https://wordpress.org/support/topic/cant-install-properly/#post-10080736)
 * Status: resolved