Title: Can’t install plugin
Last modified: May 24, 2023

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# Can’t install plugin

 *  Resolved [markustenor](https://wordpress.org/support/users/markustenor/)
 * (@markustenor)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/cant-install-plugin-35/)
 * I sucessfully used the Gwolle Guestbook on my website. For whatever reason, it
   disappered and was not able to be retrieved. The plugin itself is not shown under
   plugins on my WordPress dashboard. When trying to install it again, I got the
   failure message, that plugin cannot be installed, because “folder is already 
   existing”.
 * No I am lost and don’t know what to do, as I have no idea how to find or accesss
   this folder. Thanks for your help.

Viewing 1 replies (of 1 total)

 *  Plugin Author [Marcel Pol](https://wordpress.org/support/users/mpol/)
 * (@mpol)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/cant-install-plugin-35/#post-16763609)
 * Hi,
 * No idea what happened. I haven’t seen this before.
 * What you could try is download a zipfile of the plugin manually from the WordPress.
   org website. Then go to Plugins > New Plugin > Upload New Plugin. There you can
   upload the zipfile. It should see that the folder exists, but then give the option
   to install anyway.
 * The alternative is to use FTP. But if you didn’t think of that yourself yet, 
   that might be a little tougher.
 * Then you could always contact your hosting provider, see if they can be of help
   to install it for you.

Viewing 1 replies (of 1 total)

The topic ‘Can’t install plugin’ is closed to new replies.

 * ![](https://ps.w.org/gwolle-gb/assets/icon-256x256.png?rev=1114688)
 * [Gwolle Guestbook](https://wordpress.org/plugins/gwolle-gb/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/gwolle-gb/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/gwolle-gb/)
 * [Active Topics](https://wordpress.org/support/plugin/gwolle-gb/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/gwolle-gb/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/gwolle-gb/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Marcel Pol](https://wordpress.org/support/users/mpol/)
 * Last activity: [2 years, 11 months ago](https://wordpress.org/support/topic/cant-install-plugin-35/#post-16763609)
 * Status: resolved