Title: Can’t install although PHP Version is fine
Last modified: April 24, 2020

---

# Can’t install although PHP Version is fine

 *  Resolved [samuelzee](https://wordpress.org/support/users/samuelzee/)
 * (@samuelzee)
 * [6 years ago](https://wordpress.org/support/topic/cant-install-although-php-version-is-fine/)
 * Hi,
 * My PHP version is 7.3.16 and I noted that the requirement is PHP 7.2
 * But yet I am unable to install the plugin.
 * Is this a known issue?
 * Thanks so much in advance
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcant-install-although-php-version-is-fine%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [Thomas](https://wordpress.org/support/users/tsteur/)
 * (@tsteur)
 * [6 years ago](https://wordpress.org/support/topic/cant-install-although-php-version-is-fine/#post-12723500)
 * Hi [@samuelzee](https://wordpress.org/support/users/samuelzee/) sorry about that!
   Hoping I get make that right.
 * Do you get any error message when activating the plugin? Do you see the menu 
   items?
 * Is there any chance that you can enable the so called “matomo safe mode” as described
   in [https://matomo.org/faq/wordpress/i-have-a-problem-how-do-i-troubleshoot-and-enable-wp_debug/](https://matomo.org/faq/wordpress/i-have-a-problem-how-do-i-troubleshoot-and-enable-wp_debug/)
   and test it again? Ideally then you would be able to view the system report under
   diagnotics.
 * Could you send us the report either by email to [wordpress@matomo.org](https://wordpress.org/support/topic/cant-install-although-php-version-is-fine/wordpress@matomo.org?output_format=md)
   or paste it here as a comment? (it should be anonymised)
 *  Plugin Author [Thomas](https://wordpress.org/support/users/tsteur/)
 * (@tsteur)
 * [6 years ago](https://wordpress.org/support/topic/cant-install-although-php-version-is-fine/#post-12748467)
 * [@samuelzee](https://wordpress.org/support/users/samuelzee/) have you maybe had
   a chance to look at my last comment?
 *  Plugin Author [Thomas](https://wordpress.org/support/users/tsteur/)
 * (@tsteur)
 * [6 years ago](https://wordpress.org/support/topic/cant-install-although-php-version-is-fine/#post-12774539)
 * [@samuelzee](https://wordpress.org/support/users/samuelzee/) BTW do you mind 
   checking in your `wp-config.php` what your DB_CHARSET variable is set to in case
   you know how to look this up?
 *  Plugin Author [Thomas](https://wordpress.org/support/users/tsteur/)
 * (@tsteur)
 * [6 years ago](https://wordpress.org/support/topic/cant-install-although-php-version-is-fine/#post-12817629)
 * [@samuelzee](https://wordpress.org/support/users/samuelzee/) fyi we released 
   a new version where we were handling the database charset better. Installation
   might work now. You can also try to reset the plugin see [https://matomo.org/faq/wordpress/how-do-i-delete-or-reset-the-matomo-for-wordpress-data-completely/](https://matomo.org/faq/wordpress/how-do-i-delete-or-reset-the-matomo-for-wordpress-data-completely/)
   to potentially fix any issue. Let me know if you’re still having the issue but
   things might just work fine now.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Can’t install although PHP Version is fine’ is closed to new replies.

 * ![](https://ps.w.org/matomo/assets/icon-256x256.png?rev=2309115)
 * [Matomo Analytics - Powerful, Privacy-First Insights for WordPress](https://wordpress.org/plugins/matomo/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/matomo/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/matomo/)
 * [Active Topics](https://wordpress.org/support/plugin/matomo/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/matomo/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/matomo/reviews/)

 * 4 replies
 * 2 participants
 * Last reply from: [Thomas](https://wordpress.org/support/users/tsteur/)
 * Last activity: [6 years ago](https://wordpress.org/support/topic/cant-install-although-php-version-is-fine/#post-12817629)
 * Status: resolved